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Service Plans


ICBC's Service Plan provides an overview of our three-year plan to fulfill responsibilities for providing auto insurance, driver licensing, and vehicle registration and licensing services.

This Service Plan discusses our corporate strategy and sets out our performance accountability to the public by describing:

Goals, Objectives, Strategies and Performance

The achievement of our vision and mission is articulated through the corporate strategy which has four objectives:

For each objective, specific strategies are established to guide the corporation. Measures are defined and targets are set to enable performance to be measured for these objectives.

Download full 2014 – 2016 Service Plan (PDF)