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Raising your complaints

Do you have a complaint? If you're not happy with the service you've received from us, or a decision, procedure or policy, we want to hear from you.

Our fairness process

Your satisfaction is important to us and we're here to listen. Our team can help explain an outcome and help resolve your complaints.

Here are the steps you can take to have your concerns addressed:

Step 1

Speak to a manager or supervisor

Step 2

Contact our customer relations department

Step 3

Write to the fairness commissioner

Step 4

B.C. Ombudsperson review and recommendation

Supplier complaints

Do you supply goods or services to ICBC? If you have a complaint, please let us know so we can try to address your concerns.

Steps to address supplier complaints »