Customer relations department

Not happy with the way ICBC has handled your situation? Our team is here to listen and will do everything we can to help.

First, speak to a manager or supervisor

If you have a complaint, please contact the manager or supervisor at the ICBC office involved first.

For details, please see Raising your complaints.

Next, contact customer relations

If you're not satisfied with the resolution provided by an ICBC manager or appeal process, our customer relations department can help.

Our expert advisors are available Monday to Friday from 8:30 a.m. to 4:30 p.m., and can

• explain our products and services
• help you understand reasons for specific decisions and actions
• refer you to available remedies you may not know about or have not tried, and 
• investigate concerns that a decision or procedure was unfair and, if warranted, help resolve the matter.

We can also coordinate the resolution of complaints and inquiries through other agencies such as:

• ICBC's fairness commissioner
• B.C.’s Office of the Ombudsperson
• MLA constituency offices
• Better Business Bureau

How to reach us

Customer relations
151 West Esplanade
North Vancouver BC  V7M 3H9

Phone: 604-982-6210
Toll free: 1-800-445-9981
Fax: 604-661-2896
E-mail