Not happy with the way ICBC has handled your situation? Our team is here to listen and will do everything we can to help.
If you have a complaint, please contact the manager or supervisor at the ICBC office involved first.
For details, please see Raising your complaints.
If you're not satisfied with the resolution provided by an ICBC manager or appeal process, our customer relations department can help.
Our expert advisors are available Monday to Friday from 8:30 a.m. to 4:30 p.m., and can
We can also coordinate the resolution of complaints and inquiries through other agencies such as:
151 West Esplanade
North Vancouver BC V7M 3H9
Toll free: 1-800-445-9981