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Customer phone surveys

By taking five minutes for an ICBC phone survey, you can help us improve our claims, licensing and insurance services.

Why ICBC surveys our customers

Phone surveys help us find out what we're doing right—and what we need to work on.

These confidential surveys are conducted on our behalf by NRG Research Group, an independent research company based in Vancouver.

If you are contacted by an NRG representative, please be assured that these surveys are legitimate, and are permitted under Protection of Privacy legislation. Your identity will not be revealed without your permission.

"Do not call" list

Participating in a survey is completely voluntary.

If you would prefer not to be contacted, you can be added to our do not call list by calling our customer contact centre at 604-661-2800 or 1-800-663-3051.

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