About ICBC

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Our service commitments


As part of our corporate strategy, we are committed to improving value and service for customers.

ICBC's Customer Service Commitments communicate to all customers that we are committed to providing them with consistent quality service. By highlighting these five commitments about services we already deliver today, we are communicating our focus on delivering value in ways that customers have told us are most important to them.

Professional advice from your Autoplan Brokers.

When you purchase insurance, it will be through a knowledgeable, professional, independent broker who will provide advice on the Autoplan products and services that best meet your needs.

Guaranteed lifetime repairs at a c.a.r. shop or VALET shop.

When you choose from the more than 400 c.a.r. shop or VALET facilities, the repairs are guaranteed and we stand behind them for as long as you own the vehicle.


Translation services in the language of your choice.

When you call ICBC we can provide live translation services in over 170 languages.

Security features that protect your identity.

We protect your identity with industry-leading security features on your driver's licence, BC Services card, and BC Identification card.



Report your claim anytime.

You can report your claim from anywhere in Canada or the United States 24 hours a day/7 days a week/365 days a year.




Let us know how we're doing by joining our Customer Advisory Panel.