Mark was appointed president and CEO in November 2013, after serving as interim president and CEO from October 2012. He is responsible for providing overall leadership and strategic direction to help ICBC provide superior customer service and the best insurance coverage at the lowest rates possible.Mark joined ICBC in August 2010 as Senior Vice President of Insurance. He has extensive experience in financial services and insurance industry, having held a number of senior positions at Suncorp Metway Limited, a diversified Australian-based financial services company. Mark’s roles at Suncorp included executive leadership of HR, retail banking, personal insurance, and Integration. He also held a number of senior positions with ANZ Bank in New Zealand.He is an associate of the Financial Services Institute of Australasia and a graduate of the Advanced Management Program at INSEAD, an international business school and research institution.Mark sits on the board of directors of St. Paul’s Hospital Foundation and United Way of the Lower Mainland, and the board of governors of the Business Council of British Columbia.