The fairness commissioner gives you another opportunity to be heard if your issue hasn't been resolved through a manager or the customer relations team.
Peter Burns, Q.C. is ICBC's fairness commissioner. He assesses complaints from a neutral, fairness perspective to decide whether you've been treated fairly based on our policies and procedures.
Mr. Burns was appointed as fairness commissioner because of his experience and expertise in the legal field. He was appointed Queen's Counsel in 1984 and was formerly a professor at the University of British Columbia, where he was Dean of Law from 1981-1992.
The fairness commission could:
There are some issues that are outside the fairness commissioner's jurisdiction, including:
Before writing to the fairness commissioner, make sure you've gone through the earlier
steps in our fairness process. You can submit your request
online or by mail.
If you mail in your request, include your:
Mailing address:ICBC Customer RelationsAttn: ICBC Fairness Commissioner151 West EsplanadeNorth Vancouver BCV7M 3H9
ICBC Customer RelationsAttn: ICBC Fairness Commissioner151 West EsplanadeNorth Vancouver BCV7M 3H9
Please read the
fairness commissioner terms of reference.
If you have questions or would like to follow up on your submission, please
Rest of B.C., Canada and the U.S.A.1-800-910-4222
Check the status of a claim