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​​​​​​​ICBC supports efforts to reduce red tape for British Columbians​​​

​​​​​January 20, 2016

In celebration of Red Tape Awareness Week, ICBC is highlighting a number of measures it has taken in the past year to reduce red tape for British Columbians.

Red tape reduction streamlines and simplifies processes, making it faster and easier for customers to get the services they need from ICBC.

Driver licensing

  • Teens OK to take test without Mom: Parents and guardians are no longer required to attend in-person and can simply provide written consent when their child under the age of 19 takes the knowledge test.

  • Car share vehicles allowed for road tests: ICBC now allows the use of car share vehicles during road tests.

  • More knowledge test kiosks added: Eighteen additional knowledge test kiosks were added to driver licensing offices across B.C., allowing more customers to take the test and reduce wait times during peak hours.

  • Reciprocity agreements with Ireland and Taiwan added: Drivers from Ireland and Taiwan with at least two years of driving experience can easily exchange their licence for a B.C. driver’s licence when they move to the province. ICBC now has reciprocal agreements with 16 countries.

Insurance

  • Fee removed for new and returning residents: Each year, about 12,000 new and returning residents apply to have their claims history reviewed to see if they qualify for an insurance discount. On January 1, 2016, ICBC removed the $20 fee for this review. ICBC offers a five per cent discount for each year new residents are insured claim-free in another jurisdiction — up to a maximum discount of 40 per cent.​​

Claims

  • Drivers can now file injury claims online: ICBC expanded its online services allowing customers to file injury-related claims on icbc.com. Since 1999, customers have been able to file most general insurance claims online. In 2015, over 42,500 claims were submitted through icbc.com, more than double the number of online claims submitted three years ago.

Customer service

  • Phone wait times cut: A new automated phone system was implemented, allowing customers to self-select the service needed, instead of waiting for an operator to redirect them to the appropriate department. With this change, ICBC’s response time to customer inquiries is now 40 per cent faster.

  • Chinese direct language line: ICBC launched a dedicated phone line to enable Cantonese and Mandarin-speaking customers to talk to ICBC in their language of choice about their claim, insurance or driver licensing needs. This supp​lements ICBC’s over-the-phone interpretation services and dedicated Punjabi line which provides customers with easier access to the information and services they need.

 

Media contact:
Joanna Linsangan
604-250-1155