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New ICBC driver licensing office to better serve Richmond community

November 4, 2013

This morning, ICBC opened the doors and welcomed customers to its new driver licensing office located in Lansdowne Centre.

The Minoru and Ironwood driver licensing offices are now closed and its services have been consolidated to the new location, which will offer convenient hours of customer service.

“This new office in Lansdowne Centre is very centrally located for residents, close to public transit and offers ample parking for customers,” said Teresa Wat, Minister of International Trade and Minister Responsible for the Asia Pacific Strategy and Multiculturalism and MLA for Richmond Centre.

The Minoru driver licensing office was opened in 1972 and since then the population of Richmond has increased by approximately 75 per cent*. The Ironwood driver licensing office was opened in 2005 to assist with the growing needs of the community. However, since 2005 alone, the number of customer transactions handled at the two offices increased by 25 per cent from 115,000 in 2005 to 143,000 in 2012. And the number of road tests conducted in Richmond increased by approximately 30 per cent since 2005 (from 13,000 in 2005 to 17,000 in 2012).

“We’re very excited to welcome customers to our new location,” said Glenda Ouellette, ICBC’s vice president of broker distribution and driver licensing. “Over the years, the Minoru and Ironwood locations faced challenges in meeting the needs of their growing communities. Our new office will offer a number of customer service improvements, including convenient customer service hours and our ability to handle higher volumes.”

The new Richmond-Lansdowne driving licensing office is open from 8 a.m. – 5:30 p.m. Monday to Friday and 9 a.m. – 5 p.m. on Saturdays.

Services available at Richmond-Lansdowne include:

B.C. driver’s licence, B.C. identification and B.C. Services Card transactions enhanced driver’s licence applications knowledge testing for all driver licence classes road tests for passenger class 5/7, motorcycle class 6/8 (no motorcycle skills tests) and commercial vehicle class 4 from Monday to Friday violation ticket processing.

Driver licensing services are provided across B.C. through a network of 119 ICBC, Service B.C. and Appointed Agent driver licensing offices. Visit the driver licensing page on icbc.com for more information.

*According to B.C. Statistics health area population projections.

Media contact:

Adam Grossman
604-982-1332