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Vehicle and injury claims title

Claims system update

We are updating our claims
systems to serve you better. Your
patience is appreciated.

Learn more »

Report a claim

You can call us 24 hours a day, 7 days a week.


  • Lower Mainland
  • Elsewhere in B.C., Canada, and the U.S.

Some claims (collision, theft and vandalism) can also be reported online.

Steps of your claim

Want to know what to expect when you file your claim?

See the steps for:

  • collision
  • injury
  • glass or windshield damage, and
  • other types of claims

Steps of your claim »


We offer a free translation service in over 170 languages.

Translated crash cards are available in:

Facts & Tips

Claim checklist

It helps to have this info ready when you report:

  • date/location of crash
  • licence plate numbers
  • driver's licence numbers
  • insurance info for non-ICBC drivers
  • your preferred auto body shop
  • police file number (if applicable)