Meeting your adjuster

What will I need to bring to my first interview?

To avoid delays, it's very helpful to bring the following information to your meeting with your adjuster:

Your vehicle insurance papers, including those of any other auto insurer that provides coverage for you
Your driver's licence
Accident information
Names of witnesses
Your Medical Services Plan number
The name of your preferred body shop to repair your vehicle damage
Details of any extended medical benefit and disability plans
If you are off work, please provide a recent pay slip from your employer.

TIP: Bring as much information about your crash as you can. This might include drawings, photographs, or other evidence.

Can I bring a friend or relative?

Of course you can. We want you to feel as comfortable as possible about dealing with ICBC, especially if English is not your first language. When you meet with an adjuster we welcome friends or relatives who can help you understand the process and the language, if that's an issue.

Can I get a cash advance to help with bills?

In certain circumstances we may be able to provide you with a cash advance. Feel free to discuss your financial needs with your adjuster at any time.

How will I know what is going on with my claim?

Ask for a Claims Plan Form

During the first meeting with your adjuster make sure you ask for an ICBC Claims Plan Form. Essentially, this is a "To Do" list for you and your adjuster, intended to improve your claims experience.

BOTH you and your adjuster must fill out the form. When completed it will clearly state:

The steps of the claims process
What you can expect from your adjuster
What your adjuster can expect from you
Dates when various steps in the process will be completed

The form is your assurance of quality claims handling from ICBC and a helpful guide to the claims process that you may consult as your claim moves forward.