Claims

Find a Service Location

​Report a claim

Find out how to report a claim and what information you need to have beforehand. You can report a claim online or by phone, 24 hours a day, seven days a week.

Before you report a claim

Please make sure you have:

  • The licence plate number of each vehicle involved
  • Driver’s licence number of each driver
  • Insurance information for vehicles not insured by ICBC
  • Police file number (if applicable)
  • The name and address of your preferred repair facility if the vehicle is not driveable.
    Find an ICBC-accredited repair facility near you.

Report a claim online

Please report these incidents online:

  • Collision: My vehicle crashed with or was hit by another vehicle, person, or object.
  • Hit and run: My vehicle was involved in an incident with an unidentified driver/vehicle.
  • Vandalism, theft, fire, or weather: Damage was done to my vehicle from vandalism, theft or attempted theft (of the vehicle or vehicle parts), fire, or weather including earthquakes and floods.
  • Emergency roadside expenses: I want to be reimbursed for expenses due to a vehicle emergency such as a breakdown, locked-in keys, or flat tire.

Please note that only the registered owner, principal operator, or lessee of a personal vehicle involved in a claim may use the online service.

Report a claim online


 

Other types of claims

Glass and windshield claims

Go directly to a Glass Express facility.

Claims involving damage to a single piece of glass, and no other vehicle damage, can be taken directly to a Glass Express facility. Find out more about Glass and windshield claims.

All other types of claims, or if you have an issue reporting online

Please call Dial-a-Claim at:

  • Lower Mainland: 604-520-8222
  • Rest of B.C., Canada, and the U.S.A.:
    1-800-910-4222

If English isn't your first language

We offer free, over-the-phone language services to help you speak with us about your claim. Service is available in 170 languages including Cantonese, Mandarin, Punjabi, Korean, Vietnamese, Farsi, Spanish, Hindi, Russian, Polish and French.

Find out more about our language services.

 

Check the status of a claim

Once you've reported a claim online or by phone, you can check the status of your claim online at any time.

Next steps

Read more about the Steps of your claim.

Witnessed an incident?

If you've witnessed a crash, hit and run, vandalism, fire or theft and would like to file a report, please fill out our witness report form.