Find out how to report a claim and what information you need to have
beforehand. You can report a claim online or by phone, 24 hours a day, seven days a week.
The following information may also help us process your claim faster:
You can report vehicle damage online if you are a:
Types of personal vehicle damage claim include:
If only one piece of glass is damaged and you have no other related vehicle
damage, then go directly to an ICBC-approved Glass Express facility.
Otherwise, you will need to call ICBC on the number below. Find out more about glass and windshield claims.
Witnessed a crash, hit and run, vandalism, fire or theft?
You can file a report with us by filling out an online form.
For all other types of claims, please call us. Other types of claims include:
Once you've reported a claim online or by phone, you’ll receive an email that includes your claim number. An ICBC claims adjuster will review your claim within one business day. If we need more information to process your claim, we’ll give you a call.
You can log in to
check the details of your claim online at any time.
If you are reporting your claim from outside of Canada, we recommend calling us on the numbers above. If you try to report online, your IP address may be blocked for security reasons.
We can speak with you in your language about your claim. We have multilingual adjusters and we also offer translation services over the phone in more than 170 languages - any time you need them.
Please call ICBC to report your claim at 604-520-8222 or 1-800-910-5222.
Alternatively, you can wait until you receive your new driver's licence in the mail and report online then.
Please note that you must be the registered owner, principal operator or lessee of a personal vehicle to use the online claims service.