Claims

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​Report a claim

Find out how to report a claim and what information you need to have beforehand. You can report a claim online or by phone, 24 hours a day, seven days a week.

Before you report a claim

You'll need:

  • The licence plate number of each vehicle involved
  • Driver’s licence number of each driver
  • Insurance information for vehicles not insured by ICBC

The following information may also help us process your claim faster:

Next step: Choose the type of claim you want to report

Vehicle damage

You can report vehicle damage online if you are a:

  • Registered owner
  • Principal operator OR
  • Lessee of a personal vehicle

Types of personal vehicle damage claim include:

  • Collision
  • Hit and run
  • Vandalism, theft, fire and weather
  • Emergency roadside expenses
 

Glass damage

If only one piece of glass is damaged and you have no other related vehicle damage, then go directly to an ICBC-approved Glass Express facility.

Otherwise, you will need to call ICBC on the number below. Find out more about glass and windshield claims.

 

Witness

Witnessed a crash, hit and run, vandalism, fire or theft?

You can file a report with us by filling out an online form.

 

Other claims

For all other types of claims, please call us. Other types of claims include:

  • Passenger
  • Cyclist
  • Commercial vehicle owner
  • Property damage

 

 

What happens after you report your claim?

Once you've reported a claim online or by phone, you’ll receive an email that includes your claim number. An ICBC claims adjuster will review your claim within one business day. If we need more information to process your claim, we’ll give you a call.

You can log in to check the details of your claim online at any time.

​Frequently asked questions