Claims

Find a Service Location

​Check the status of a claim

Our online service allows you to quickly and conveniently check the status of your claim.

Log in to check your assessed responsibility and deductible status, find your adjuster's contact information, learn where your vehicle is currently located, and view your insurance at the date of the incident.

To log in, you will need your:

  • driver's licence number and last name
  • driver's licence serial number (found on the back of your licence)
  • ICBC keyword (usually your mother's maiden name)

Once logged in, you can find your claim by claim number, policy, certificate, permit number, or licence plate.