Claims

Find a Service Location

​Check the status of a claim

Our online service allows you to conveniently check the status of your claim.

To log in, you will need your:

  • driver's licence number and date of issue
  • driver's licence serial number (found on the back of your licence)
  • ICBC keyword (usually your mother's maiden name)

Please note that only the registered owner, principal operator, or lessee of a vehicle involved in a claim may use the online service.

Once logged in, you can find your claim by claim number, licence plate, or your policy, certificate or permit number.

Log in to our online claim service to check your:

  • Assessed responsibility: This is the degree of responsibility assigned in a crash.
  • Deductible: The amount you have to pay toward repairs before your insurance pays for the rest. 
  • Adjuster's contact information: The name and phone number for the adjuster assigned to your claim.
  • Current location of your vehicle: For example, the tow yard, repair shop or ICBC facility where your vehicle is currently located.
  • Your ICBC insurance coverage at the date of the incident. Find out more about Autoplan Insurance.