Find a Service Location

Feedback and appeals

Your experience matters to us. If you received exceptional service, we'd like to hear about it. If you have concerns about your claim, we'll do whatever we can to make it right.


Had a great experience with your adjuster or estimator? Send a message through our feedback form so we can pass on the good news.


If you're not happy with a decision or need to escalate a concern, here's how to appeal:


Vehicle repairs

If you weren't satisfied with the repairs made to your vehicle, we can help. Learn what to do if you're not satisfied with your repairs.