Find a location


Claims Assessment Review

When you disagree about fault for a crash, an independent decision-maker may be able to conduct a Claims Assessment Review.

What's a Claims Assessment Review?

A Claims Assessment Review (CAR) provides an opportunity for an independent decision-maker who's not part of ICBC to make an objective decision about fault. This decision is based on a review of a written submission from you, along with the ICBC file material for your case.

The independent decision is binding on ICBC, but not on you. If you're not satisfied with the outcome of this review, you still have the option to dispute through the courts.

How to apply

Before a Claims Assessment Review can happen, all dispute remedies at the claim centre must have been exhausted.

To start the CAR dispute process, you need to submit a written application. We must receive your application within 60 days of the date you received the letter about the fault assessment (letter #CL281).

There is a $50 fee for the Claims Assessment Review. (We'll refund this amount if the fault assessment is changed in your favour.)

For more information, please speak with your adjuster, or ask to speak to a claims manager.

Note: You are not eligible to dispute liability through the Claims Assessment Review if you have presented an injury claim. Please speak to a claims manager to discuss your options.