- Find a claim centre
- Auto body shop
- Glass repair shop
- Chiropractor
- Repairing or replacing your vehicle
- Steps of your claim
- Crashes and fault
- Injuries and treatment
- Report claim online
- Claim translation service
- Feedback and appeals
Appeal how you were treated
Are you concerned about the way you've been treated or how your claim was handled? We're here to help.
Here are the steps you may follow to appeal how you were treated:
If you have concerns about how your claim has been handled, please talk to your adjuster.
Talk to your adjuster’s manager
If after talking to your adjuster you're still not satisfied, ask to speak to the manager. The manager must be involved to resolve your dispute.
Contact the ICBC's Customer Relations department
If you are still not satisfied, contact our Customer Relations department.
Consult the ICBC Fairness Commissioner
If Customer Relations is unable to address your concerns, you may write to ICBC's Fairness Commissioner.
B.C. Ombudsman review and recommendation
Finally, if the Fairness Commissioner is unable to address your concerns, the Ombudsman can review the handling of your claim to ensure you were treated fairly. The Ombudsman will advise you of this review and may make recommendations to ICBC where appropriate.
If after going through the above processes you are still not satisfied with the results, you have the option of small claims court or Supreme Court. The courts have the final say, but could take as long as two years or more before your case is heard after a lawsuit is filed.