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Appeal how you were treated

Are you concerned about the way you've been treated or how your claim was handled? We're here to help.

Here are the steps you may follow to appeal how you were treated:

Steps to appeal how you were treated
Step 1
 

Talk to your adjuster

Step 2
 

Talk to your adjuster’s manager

Step 3
 

Contact the ICBC's Customer Relations department

Step 4
 

Consult the ICBC Fairness Commissioner

Step 5
 

B.C. Ombudsman review and recommendation

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