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Freedom of Information access

For all claims, you can make a request for information under the Freedom of Information Act and Protection of Privacy Act.

Note: ICBC always protects your personal information from improper use. Our information and privacy department ensures we meet our obligations under the Freedom of Information and Protection of Privacy Act.

How to appeal your settlement offer

To make a Freedom of Information request, please follow these steps:

Step 1
 

Talk to your adjuster about your claim file information

Step 2
 

Talk to your adjuster’s manager

Step 3
 

Request the Freedom of Information process