Glass or windshield claim
If you have Comprehensive coverage, you can usually go directly to a Glass Express shop to get your windshield or other auto glass replaced or repaired.
Am I covered?
If your optional Autoplan policy includes Comprehensive, you’re covered for a glass claim.
How do I make a glass claim?
It depends on your situation.
Usually you can go directly to a Glass Express shop. They’re approved by ICBC to handle most glass claims.
In some cases, however, you need call Dial-a-Claim then get a damage estimate at a claim centre.
| Go directly to a Glass Express shop when | Call Dial-a-Claim when |
ICBC Glass Express shops meet industry-leading standards for quality work and customer service. You can count on them to safely repair or replace your auto glass. Note: You don't need to phone Dial-a-Claim or go to a claim centre first. (Exception: if you have any outstanding debts with us, please call us.) |
Other reasons to call Dial-a-Claim:
You may need go to a claim centre for a damage estimate before taking your vehicle to a glass repair shop. |
Paying the deductible
For windshield damage caused by flying objects such as rocks or gravel, the deductible is $200 (if you bought Comprehensive coverage with the minimum $300 deductible).
You pay the Comprehensive deductible to the repair shop.
The deductible is the amount you have to pay towards repairs or costs before your insurance kicks in to pay for the rest.
Windshield repairs
Sometimes a windshield can be safely repaired instead of replaced.
Comprehensive insurance doesn’t cover the cost of repairing a damaged windshield. However, it usually costs less to repair a windshield than to pay a deductible.
For more information
Please call a Glass Express shop or contact us.