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​Treatment and recovery

To help you on the road to recovery, we will make sure you're able to get the treatment you're covered for. 

Your medical benefits

No matter who's at fault, most people qualify for medical benefits. If you do, your Basic Autoplan policy will help pay for your medical care and treatment.

Medical and rehabilitation expenses

In most cases, you're entitled to medical treatment, and we'll let you know ahead of time what will be covered.

Your adjuster will explain whether ICBC can make direct payment for your treatments or if you'll need to pay first and be reimbursed. If you're paying first, please keep your receipts.

Your medical benefits include coverage for

  • ambulance services
  • medication
  • chiropractic treatment
  • physiotherapy
  • registered massage therapy​

Health care professionals

We have recovery programs to help you get better as quickly as possible. Our health care partners will customize treatment plans that help maximize your recovery. These chiropractors provide direct payment options, meaning you don't have to pay out of your pocket and get reimbursed later.​ All you need to do is provide your claim number to your chiropractor so they can confirm that you’re covered.

If you want to see a chiropractor who​ is not participating in the program, please note they may charge​ additional amounts ​not covered by ICBC. To find a registered practitioner, see the BC Chiropractic Association.

Find a chiropractor near you.

Need help?​

If you have any questions or concerns, please talk to your adjuster to discuss your options for medical treatment.

When another driver is at fault

If someone else is responsible for the crash, you may be compensated (in addition to medical benefits). For more information, see settling a claim

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Chiropractors

Doctors

Massage Therapists

Physiotherapists