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Emergency roadside expenses

If you've had a roadside emergency such as a breakdown, flat tire, or locked your keys in your car, you can claim for the expenses incurred. You’ll need to make the claim within 12 months.

Am I covered?

If you have our Roadside Plus insurance package, you can be reimbursed up to $50 for emergency roadside expenses. There is a limit of two claims per policy term.

What expenses qualify?

Roadside emergencies that qualify for repayment include:

  • mechanical breakdowns
  • locking your keys in your vehicle
  • a flat tire
  • jump-starting a dead battery

If your vehicle has been towed due to a mechanical breakdown (not a motor vehicle crash), coverage includes the cost of the tow truck attending, but not the cost of parts or supplies including gasoline, oil, batteries and tires.

Steps of your roadside expense claim

Step 1: Report your claim online or by mail

You can report your emergency roadside expense claim online - this is the quickest and easiest way to receive your reimbursement.

You can also download and complete our Emergency Roadside Expense Repayment form and mail it in to us.

Step 2: Receive reimbursement

Once your claim has been processed, you should receive your reimbursement promptly.

You may want to setup an Electronic Funds Transfer (EFT) to have your claim payments deposited directly into your bank account. Find out how to set up direct deposit.