ICBC c.a.r. shop VALET facilities guarantee their repairs. They're also certified to do on-site damage estimates and can help you with transportation while your car's being fixed.
ICBC has accredited more than
400 auto body shops throughout B.C. By taking your vehicle to an ICBC
c.a.r. shop or
c.a.r. shop VALET facility, your repairs are guaranteed for as long as you own your vehicle.
If you prefer, you may take your vehicle to a repair shop that's not ICBC-accredited. However, you should check with the shop about its guarantee (if it offers one).
In addition to collision repairs, c.a.r. shop VALET facilities do
damage estimates for ICBC, too. So, unless your estimate has to be done at a claim centre (we'll let you know if it does when you report your claim), you can get the
estimate and repairs done at one convenient place.
ICBC c.a.r. shop VALET facilities must meet or exceed the
highest standards for
c.a.r. shop VALET facilities can help you with transportation, too.
For no extra charge, a VALET shop may offer
Depending on your claim, when you pick up your vehicle, you may have to pay the shop:
If your repair shop doesn't accept ICBC estimates, you will have to pay the full cost of repairs and apply to ICBC to be reimbursed.
It's best to get your repairs done as soon as possible. Generally, you'll have two years from the date of your crash and/or loss to complete them.
The two-year limit could vary, depending on your claim. Speak to your adjuster about your specific situation.
Out of province assistance
Rest of B.C., Canada and the U.S.A.1-800-910-4222
Check the status of a claim