Sometimes it costs more to repair a vehicle than the vehicle is worth. When this happens, we generally write it off and pay the owner an amount to replace it.
To make this decision, your estimator will:
A vehicle is written off when the costs of repairing a vehicle are greater than replacing it.
To calculate a vehicle’s value, we do a complete inspection, considering:
We also consider similar models offered for sale privately and through dealers.
If your vehicle is written off, you may still need to pay the deductible that applies to your coverage. If you’re not at fault, the deductible may be reimbursed or waived.
You can have your write-off amount, called a' total-loss settlement' reviewed by a claims manager.
If this doesn’t resolve the matter, you may be eligible for vehicle-damage arbitration. Under this process, you and ICBC apply to the British Columbia Arbitration & Mediation Institute.