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Report-a-claim in the Lower Mainland by calling 604-520-8222 or 1-800-910-4222 for the rest of B.C.

Fairness

How to Dispute: ICBC's Steps to Fairness

How to Dispute | Privacy and Fair Practices | Fairness Commissioner | Steps to Fairness detail

Step 1 - Speak to a manager or supervisor at the ICBC office you are dealing with: If you have a dispute or complaint about a decision, procedure or policy relating to any area of ICBC's business, you should first contact the manager or supervisor at the ICBC office involved.

Step 2 - Privacy and Fair Practices: If you have already dealt with a manager or supervisor, have used an appeal or review process and are still dissatisfied, ICBC's Privacy and Fair Practices Department can assist you.

Last Step - Fairness Commissioner: If you have completed Step 1 and 2, and your complaint has not been resolved to your satisfaction, you may submit your concerns in writing to the Fairness Commissioner.

What can the Fairness Commissioner do?

The Commissioner can provide customers with a fresh and impartial review of the circumstances where ICBC and the customer cannot agree. If the Commissioner finds that an ICBC decision, procedure or policy is unfair, he can make a recommendation to ICBC to rectify the matter.

Additional information:

For more information on how to dispute an ICBC decision, or for general enquiries:

Monday to Friday 8 a.m. - 7 p.m. and Saturday 9 a.m. - 5 p.m.
In the Lower Mainland: 604-661-2800
Outside the Lower Mainland: 1-800-663-3051

ICBC internal dispute remedies

Some areas of ICBC have internal appeal processes. Please identify the area of your dispute from the following to determine if one is available for you:

Claims
Total Loss Settlement
Liability Decision
Bodily Injury Claim
Hit and Run Claim
Denied Claim
Other

Insurance
Claims Rated Scale
Premium

Tickets and Other Penalties
Violation Tickets
Driver Penalty Points
Multiple Crash Premium
Licence Suspension
Driving Prohibition
Vehicle Impoundment

Other