For injury claims in the Lower Mainland, call Dial-a-Claim (open 24/7) at 604-520-8222.

For injury claims elsewhere in B.C., Canada or the U.S., call 1-800-910-4222.

If you prefer, you can report your claim online.

Steps of an injury claim »

Please phone Dial-a-Claim.

If you or any of your children are injured, you will need to apply to receive ICBC's no-fault Accident Benefits. These medical and disability benefits are available to nearly everyone in British Columbia who has been injured in a crash, either as a vehicle occupant, pedestrian or cyclist.

Learn more about Accident Benefits »

If you are the parent or guardian of a child who has been injured in a crash, be aware that injury settlements for individuals below the age of 19 must be reviewed by the Office of the Public Guardian and Trustee of British Columbia (OPGT)  at 604-660-4444.

If you or any of your passengers are too injured to visit a claim centre, your adjuster will be pleased to arrange to meet at a time and location that’s convenient for you.

Learn more about injury claims »

• You meet with an adjuster. During the meeting, you provide a statement about the accident, and sign Accident Benefits and release-of-information forms. Learn more about meeting your adjuster »
• Your adjuster investigates your injury claim. There are certain obligations for both you and ICBC.
• There are many more considerations for your claim assessment. Your adjuster can provide specific information based on medical reports and contributing factors. Contributing factors include fault assessment, seat belt use, low-velocity impacts, soft-tissue injuries.
• You work with your doctor and other health-care professionals to help return to your pre-accident condition as soon as possible.

In certain circumstances, ICBC may be able to give you a cash advance for a claim where you are injured and not at-fault. Feel free to discuss your financial needs with your adjuster at any time.

You have 90 days after your accident to return your Accident Benefits form to ICBC or you may lose your right to claim for those benefits.

If you are injured in a motor vehicle crash, you can apply for ICBC Accident Benefits to help you with medical costs and wage loss, regardless of who is at fault.

If you are an employed person who is disabled in a crash, you may be eligible for up to 15 weeks of Employment Insurance sickness benefits.

If you claim ICBC wage loss benefits, you should apply for EI benefits immediately.

EI has a two-week waiting period before benefits begin. If you are disabled, ICBC benefits begin on the eighth day, and will cover you for the second week of the EI waiting period. For more information on sick benefits, visit HRSDC.

For more information, please speak to your adjuster.

Is your injury causing you financial hardship? If your case has still not been settled, your adjuster may consider providing you with advance payments for your net wage loss and other out-of-pocket expenses.

Advance payments can only be made after your adjuster has received confirmation of your medical condition and earnings.

Advance payments for net wage loss are only available if you are eligible to receive compensation from a motorist found at least partly at-fault for the crash in which you were injured.

If you require financial help, ask your adjuster for more details.