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Report-a-claim in the Lower Mainland by calling 604-520-8222 or 1-800-910-4222 for the rest of B.C.

Careers at ICBC

Our Vision

ICBC will be the leading insurance company in all aspects of its business, operating competitively and valued by its customers.

At ICBC, our core strength is our people. We are a fast-changing, performance driven organization focused on constantly increasing value to our customers while maintaining cost-effectiveness. We look for enthusiastic and motivated team players who adapt readily to change, give high priority to customer service and thrive in a dynamic environment.

We are creating a results-oriented, performance-based culture and believe that having personally accountable, capable and engaged employees is essential for our success.

Our Values

Integrity

We value people by treating others with respect and dignity. We are honest by representing our intentions and ourselves truthfully. We will be accountable for our performance and ensure decisions made are supportable.

Commitment

We demonstrate commitment as employees by doing our best work at all times. ICBC leadership demonstrates commitment to employees by creating a work environment that supports employees in making their best contribution for the benefit of the customer. We are committed to operating in a cost-effective manner and will continue to seek ways to improve efficiency.

Dedication to the Customer

We measure our success by our customers' belief that ICBC products and services provide good value for their money. We provide excellent customer service by approaching every customer interaction as an opportunity to create a positive customer experience.

Advantages of working at ICBC

The advantages of working at ICBC include flexible hours, competitive salaries, a comprehensive benefits package, and training opportunities.

Job Categories

There are many different jobs at ICBC - the following is only a sample listing of job categories. Clerical and administrative positions exist in most departments. Note: current vacancies are listed on the Now Hiring section.

General Counsel
Lawyer, Legal Secretary, Legal Assistant

Finance
Accounting Assistant, Customer Collections Representative, Accountant, Buyer

Human Resources
Labour Relations Advisor, Compensation Analyst, Payroll Assistant, Personnel Assistant

Information Services
Operator, Programmer, Systems Analyst, Data Administrator, Telecommunications Analyst

Insurance
Insurance Analyst, Underwriter

Operations
Office Assistant, Telecentre Adjuster, Customer Contact Representative, Claims Adjuster, Bodily Injury Adjuster, Estimator, Driver Examiner, Client Service Representative

Rehabilitation
Rehabilitation Coordinator

Special Investigations
Special Investigations Unit Officer, Special Investigations Unit Investigator, Research Assistant

Balancing Work and Family

ICBC is committed to supporting employees with a range of family-responsive policies and programs to help employees balance multiple commitments to work, family, education, personal goals and community.

Diversity

ICBC is committed to equity in employment and encourages applications from all qualified individuals. With our increasingly diverse customer base, we feel diversity makes good business sense.

Community Involvement

ICBC employees participate in many community and charitable activities. Whether it's promoting road safety at a local event or raising funds for the United Way, many ICBC employees feel being part of a community means helping others.

Training and Development

We support our employees' personal and professional development through internal and external training. Employees may be eligible for financial aid for training depending on the relationship of the courses to employees' present and future careers at the Corporation.

Benefits

ICBC offers a comprehensive benefits plan including:

Canadian Office & Professional Employees' Union (COPE)

Many ICBC employees are members of the Canadian Office & Professional Employees' Union.