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Report-a-claim in the Lower Mainland by calling 604-520-8222 or 1-800-910-4222 for the rest of B.C.

Information requests & privacy complaints

Do you need personal information from our files, or have an ICBC-related privacy complaint?

If so, please write to our Information and Privacy department. They handle information and privacy matters, as required by B.C.’s Freedom of Information and Protection of Privacy Act.

Mail or fax your written request or complaint to:

ICBC Information and Privacy
Room 117 - 151 West Esplanade
North Vancouver BC V7M 3H9

Fax: (604) 443-4562

When writing, provide a full description of the information you’re requesting, or a complete explanation of your privacy concern. Also include your name, address and phone number, if possible.

Sorry, we can't accept information requests and privacy complaints by email.