Customer Relations department

Our Customer Relations department provides customer relations and review services.

Customer relations and review services is responsible for coordinating the resolution of complaints and inquiries from customers directly and through intermediaries such as:

• B.C.’s Office of the Ombudsman
• MLA constituency offices
• Stakeholder and consumer advocacy groups

Advisors in Customer Relations can:

• Explain our products and services
• Help you understand reasons for specific decisions and actions
• Refer you to available remedies you may not know about or have not tried
• Investigate concerns that a decision or procedure was unfair and, if warranted, help resolve them

Customer Relations
151 West Esplanade
North Vancouver BC V7M 3H9

Phone: 604-661-6210
Toll free: 1-800-445-9981
Fax: 604-661-2896
E-mail