About ICBC
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Company information
- 2010 Annual Report
- Service Plans
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Executive Committee biographies
- Jon Schubert - President & CEO
- Mark Blucher - Senior Vice President, Insurance
- Ward Chapin - Chief Information Officer
- Steve Crombie - Vice-President, Corporate Communications and Stakeholder Engagement
- Sheila Eddin - Chief Business Transformation Officer
- Fred Hess - Vice-President, Driver Licensing
- Craig Horton - Senior Vice-President, Claims
- Len Posyniak - Vice President, Human Resources
- Geri Prior - Chief Financial Officer
- Jeff Schulz - Chief Customer & Marketing Officer
- Donnie Wing - Senior Vice President, Corporate Affairs
- Board of Directors' biographies
- Corporate governance
- Community Involvement Policy
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- shifting gears: share your opinions about ICBC
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- Information requests & privacy complaints
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Customer relations department
Our customer relations department provides customer relations and review services.
Advisors in customer relations can:
- Explain our products and services
- Help you understand reasons for specific decisions and actions
- Refer you to available remedies you may not know about or have not tried
- Investigate concerns that a decision or procedure was unfair and, if warranted, help resolve them
We can also coordinate the resolution of complaints and inquiries through intermediaries such as:
- ICBC's fairness commissioner
- B.C.’s Office of the Ombudsperson
- MLA constituency offices
- Better Business Bureau
Customer relations
151 West Esplanade
North Vancouver BC V7M 3H9
Phone: 604-982-6210
Toll free: 1-800-445-9981
Fax: 604-661-2896
E-mail
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