January 28, 2010
Whistler residents, and those in the surrounding areas, will soon be welcoming the thousands of guests expected to visit during the Vancouver 2010 Olympic and Paralympic Winter Games. Our roads are going to be busier than ever and we want our local customers to know that we’re extending our services during the Games.
Beginning February 1 st, ICBC’s Whistler satellite office will operate as a full service claim centre, 8:30 a.m. – 5:00 p.m. daily, five-days-a-week for the duration of the 2010 Winter Games. Staff will also be available on a 24/7 basis for emergency claims matters.
“As always, our first priority is our customers. We have robust plans in place to ensure we provide excellent customer experience for our customers and visitors to our province who may need our assistance during the 2010 Winter Games period,” said Paul Setticasi, acting manager of ICBC’s Whistler claims centre.
ICBC’s Dial-a-Claim will also have additional resources available for customers, including language interpretation. Non-resident claims will also be streamlined for centralized handling by dedicated teams in approximately 20 claim centres.
While ICBC is well prepared to deal with the anticipated increase in claims in February, there are some important things you should keep in mind:
The 2010 Winter Games will be a party the likes of which we have never seen before, but it’s important that we all have a good time responsibly. You can help make these the safest Winter Games ever by providing your guests with a safe ride home – encourage the use of transit, designated drivers and have taxi numbers on hand. Also be a good host and show your smart driving skills – slow down and keep your distance from other vehicles and pedestrians.
For more tips on having a safe and enjoyable 2010 Winter Games experience, visit icbc.com.