Please book an appointment online before visiting a driver licensing office. Masks are optional when visiting an ICBC location, but are mandatory during road tests​.

ICBC-operated driver licensing offices have an appointment-only system for the majority of the day. Hours of operation (except for the Metrotown location) are:​

• Walk-in customers: 8:30–10 a.m. except Wednesdays​​
• Wednesdays: 9–​10 a.m.
  
• Customers with appointments: 10:30 a.m.–4:30 p.m.

Metrotown hours of operation are:

• ​Walk-in customers: 9:30–11 a.m. except Wednesdays
• Wednesdays: 10–​11 a.m.​
• Customers with appointments: 11 a.m.–6 p.m

Service BC centres and appointed agents are not affected at this time and walk-in availability and hours may vary at these locations. F​ind your nearest dr​​iver licensing office for location-specific information about​​ hours and appointment/walk-in availability.​

Please note that we will attempt to serve you as close to your selected time as possible. Thanks for your patience.

Please do not attend an office if you feel sick.

If you are unable to attend your appointment for any reason, please call us at 1-800-950-1498 or 250-978-8300 and we will do our best to help you.

British Columbia Driver Licence (BCDL)

You can book an appointment online to visit a driver licence office to renew or reinstate a BCDL.

Please do not attend an office if you feel sick.​

British Columbia Services Card

You can book an appointment online​ for BC Services Card application, issuance or renewal.

If you're currently unable to obtain or renew your BC Services Card, please call Health Insurance BC at 1-800-663-7100 or 604-683-7151.

If you use the mobile BC Services Card, you'll have continued temporary access to online government services.

For more information visit:

• Ministry of Health and MSP coverage
• Ministry of Citizens' Services and Mobile BC Services Card

The Enhanced driver's licence (EDL) and Enhanced ID card (EIC) programs have been phased out, which means we are not renewing, replacing or issuing new EDLs or EICs. However, EDLs and EICs already issued will remain valid until their expiry date.

You can book an appointment online​ for a knowledge test at an ICBC Driver Licensing office. All appointments are 45 minutes.

Knowledge tests are available without an appointment during morning walk-in hours at ICBC-operated driver licensing offices​. These walk-in hours ​do not apply if your nea​rest driver licensing office is a Serv​ice BC centre or appointed agent (like an Autoplan broker). ​Contact the office directly for appointment and walk-in information.​​

Please note that if your learner's licence has expired, you'll need to re-take and pass the knowledge test.

​If you require a translator, please call our driver licensing call centre and inform your representative when booking your appointment. Please check the translation service page for more information. 

You can book a road test online.

Masks are voluntary for road tests.

What to expect for all road tests

We ask that you arrive promptly to your appointment and:

• Ensure you have the required identification
• Be prepared for health screening questions
• Ensure the interior of your vehicle is clean
• Maintain physical distance of 2m (6ft) from ICBC representatives when possible

For motorcycle road tests, riders will not be provided PPE due to the nature of the test but they will be required to wear the safety vest that we provide which will be sanitized after each use.​

We've reduced the need for in-person contact during the pandemic.

Online Autoplan renewals​ are now available for eligible policies. 

Many insurance transactions can now be completed via phone and email. Call your Autoplan broker for more details​.

We're aware that you might be facing financial challenges during the pandemic, so we're helping to provide some relief.

If you're on a monthly Autoplan payment plan, you can apply to defer* your payments for up to 90 days without penalty. Payment deferral is also available for fleets.

Please note that if your account is not up to date, you won't be eligible to defer payments, but if you let us know, we'll work with you to find a solution.

How to defer your monthly payments

If you're going to be unable to make your deferred payment on the deferral date, then please contact us to discuss payment options:

• Call 604-661-2723 or 1-800-665-6442.
• Email accountservices@icbc.com​, including your phone number and your driver licence number or licence plate number.

*Payment deferral refers to the postponement, or delay, of payment owed.

We’ve made it easier to access injury care during the pandemic.

To reduce the need for in-person contact, we're also temporarily funding telehealth services to provide healthcare online using phone and video technology.

Please talk to your healthcare provider to find out if these services are available to you. Telehealth services may be available for:

• Chiropractors
• Counsellors
• Physicians
• Kinesiologists
• Occupational Therapist
• Psychologists
• Physiotherapist

We've changed our driver licensing online and phone services during the pandemic.

The following services are now also offered online:

• Get your driving record
• Change your address

Ticket payment and dispute

• ICBC collects ticket fines on behalf of the government and has been directed to send deemed-guilty offenders immediately to collections. More information on government’s provincial COVID-19 ticket enforcement can be found on the BC Gov News page. ​​
  
• If you received a ticket that starts with the letter "E" or "S", you may be able to pay it online at PayBC.  
• All others may be paid by phone at 1-888-343-2240 or 604-661-2240.
  

You'll need to provide an ICBC key word for many driver licensing transactions. If you need to reset your ICBC key word, please call 1-800-950-1498. 

COVID-19 related fines

As of July 1, 2021, amendments to the Motor Vehicle Act extend 'refuse to issue' (RTI) restrictions to fines issued under the Emergency Program Act and COVID-19 Related Measures Act.

These restrictions apply to all outstanding COVID-19 related fines and are applied retroactively. Customers who leave COVID-19 fines unpaid may be unable to obtain or renew a B.C. driver's licence or vehicle licence.

Individuals with outstanding fines will receive notice of the RTI from ICBC ahead of their driver's licence expiry and vehicle license renewal.

Keeping you safe while visiting an ICBC location

Many ICBC services continue to be available, such as renewing insurance by phone and email. If you need to visit an ICBC location in-person, we have implemented the following measures to help keep you and our employees safe during your visit (please refer to the sections above for more information when visiting a specific location):

Health screening: If you are sick, please stay home and visit at a later time. Reminders on these guidelines are available at all ICBC entrances and we may ask you health questions as you enter the office. 

Barriers and personal protective equipment (PPE): For increased protection, Plexiglas partitions have been installed at offices that provide customer transactions. Masks and physical distancing are voluntary when visiting an ICBC location.

Cleaning and sanitation: Hand sanitizer is provided for customers at all entrances and exits with designated garbage bins. Our cleaning staff have a regular cleaning schedule, wiping touch points frequently. Counters and shared equipment like pens are being wiped between customers.

As the situation evolves locally and the risk level changes, we will continue to reassess and adjust if needed, as we will always make the health and well-being of our customers and employees a priority.

ICBC COVID-19 Safety Plan

Following guidance from public health experts and WorkSafeBC, we have developed several safety resources focused on our employees and their interactions with one another and customers. The purpose is to outline the policies, guidelines and procedures that have been put in place to reduce the risk of transmission of COVID-19 and other illnesses.