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May 29: Our update on ​COVID-19 (coronavirus)

As the COVID-19 (coronavirus) pandemic is evolving, we want to assure you that we continue to take steps to help our employees, customers and partners stay healthy and safe.

Our business continuity response teams are meeting daily to assess the situation and identify impacts to employees, customers and our business operations. As the situation develops locally and the risk level changes, we will quickly act to implement additional protocols and provide those details.

An update from ICBC CEO Nicolas Jimenez




Affected ICBC services:

​We're here to help

  • Driver licensing: 1-800-950-1498 or 250-978-8300. To see when a driving licence office is open, visit our locator tool. Hours vary by office
  • Claims: 1-800-910-4222 or 604-520-8222; some claims can also be reported online. Get tips on what to do after a crash
  • Insurance renewals and purchases: call your Autoplan broker (find a broker online)
  • Questions about insurance or other urgent matters: 1-800-663-3051 or 604-661-2800
  • Autoplan Payment Plans: please use our online resource tool or for additional support call us at 604-661-2723 or 1-800-665-6442 or email accountservices@icbc.com. Please include your driver licence number or licence plate number and a telephone number so we can best assist you.

ICBC releases report on the impact of COVID-19

The COVID-19 pandemic has resulted in a variety of impacts on ICBC and our customers. Read our report for a more detailed look at the financial impacts since the public health emergency was declared, including data on claims, premium revenue and investments.

Read the announcement via the B.C. Government's news release.

 External resources