Keeping you safe while visiting an ICBC location
Many ICBC services continue to be available, such as renewing insurance by phone and email. If you need to visit an ICBC location in-person, we have implemented the following measures to help keep you and our employees safe during your visit (please refer to the sections above for more information when visiting a specific location):
Health screening: If you are sick, please stay home and visit at a later time. Reminders on these guidelines are available at all ICBC entrances and we may ask you health questions as you enter the office.
Barriers and personal protective equipment (PPE): For increased protection, Plexiglas
partitions have been installed at offices that provide customer transactions. Masks and physical distancing are voluntary when visiting an ICBC location.
Cleaning and sanitation: Hand sanitizer is provided for customers at all entrances and exits with designated garbage bins. Our cleaning staff have a regular cleaning schedule, wiping touch points frequently. Counters and shared equipment like pens are being wiped between customers.
As the situation evolves locally and the risk level changes, we will continue to reassess and adjust if needed, as we will always make the health and well-being of our customers and employees a priority.
ICBC COVID-19 Safety Plan
Following guidance from public health experts and WorkSafeBC, we have developed several safety resources focused on our employees and their interactions with one another and customers. The purpose is to outline the policies, guidelines and procedures that have been put in place to reduce the risk of transmission of COVID-19 and other illnesses.