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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​How COVID-19 affects your ICBC services

Throughout the COVID-19 pan​demic, we've continually taken steps to support the health and safety of our employees, customers and partners. We will continue to follow all public health orders. 

Masks and physical distancing are voluntary when visiting an ICBC location.​​

 Affected ICBC services

​Helpful numbers and links

We’ve made it easier to access ICBC services during the pandemic.

Driver licensing:


Insurance renewals and purchases:

Questions about insurance or other urgent matters:

  • Call 1-800-663-3051 or 604-661-2800.

Autoplan Payment Plan deferral:

  • Apply for a deferral using our online request form  before 6pm on the business day before your payment is due.
  • For additional support:
    • Call 604-661-2723 or 1-800-665-6442.
    • Email accountservices@icbc.com, including your phone number and your driver licence number or licence plate number

External resources