As the COVID-19 (coronavirus) pandemic is evolving, we want to assure you that we continue to take steps to ensure the health and safety of our employees, customers and partners.
Our business continuity response teams are meeting daily to assess the situation and identify impacts to employees, customers and our business operations. As the situation develops locally and the risk level changes, we will quickly act to implement additional protocols and provide those details.
A message from our CEO to customers
If your insurance is due to expire, please call your Autoplan broker. Many insurance transactions, including transfer of ownership and new policies, can now be done through phone and email. This is temporary to help meet British Columbians' insurance needs without in-person contact.
Autoplan (in-person) insurance services are no longer available at ICBC's head office.
Commercial Vehicle Safety and Enforcement Branch (CVSE) is providing an extension for all vehicles that have a valid Certificate of Approval which expires March 31, 2020, or April 30, 2020, and are unable to undergo the required mechanical inspection.
We recognize the financial impact COVID-19 may have on our customers and want to provide some relief during this challenging time. Customers on a monthly Autoplan payment plan, who are facing financial challenges due to COVID-19, can defer* their payment for up to 90 days with no penalty. Payment deferral is also available for fleets.
Please use our online resource tool to apply for a deferral, by 6pm at least one business day before your next payment is due. You will receive an email confirming receipt of your request after the request has been processed. Please note the total sum of deferred payments will be withdrawn on your requested date of deferral. If you are approaching your deferral payment due date and you do not want this payment withdrawn on that date, please call us at 604-661-2723 or 1-800-665-6442 to discuss payment options. We thank you for your patience, as call volumes are high during this time.
*Payment deferral refers to the postponement, or delay, of payment owed.
We’re implementing additional measures to ensure the safety and wellness of our employees and customers during the COVID-19 pandemic, while providing the driver licensing services British Columbians rely on.We ask that you only attend a driver licensing office if your transaction is urgent and cannot be done by phone or online, and if you are not showing symptoms.
Please call us for the following transactions at 1-800-950-1498 or 250-978-8300:
The driver licensing fee, photo and signature (as appropriate) will not be collected at the time of the transaction.
We will mail you a paper interim driver's licence that expires 90 days from the date of issue. A physical card will not be produced until you attend one of our driver licensing offices, at which time the regular fees and signatory requirements will apply.
These temporary procedures apply to driver licences that are expiring within six weeks; or have not expired for more than three years.
To ease the access to care, if you have an ongoing injury claim, your initial pre-authorized treatment period will extend until at least May 1st or 12 weeks from the date of the crash, whichever is later.
To allow for physical distancing, we're temporarily funding telehealth services in place of standard in-person treatments. Telehealth uses phone and video technology to provide healthcare online.
Please talk to your healthcare provider to find out if these services are available to you. Telehealth services may be available for:
The following services are now only offered online:
If you received a ticket that starts with the letter "E" or "S", you may be able to
pay it online at PayBC. All others may be paid by phone at 1-888-343-2240 or 604-661-2240.
For many driver licensing transactions, customers are required to provide an ICBC key word for verification of identity. You can now reset your key word by phone at 1-800-950-1498.
Enhanced Driver Licenses (EDL) and Enhanced ID Cards (EIC) appointments are currently suspended. Any questions please contact the Driver Licensing Contact Centre 1-800-950-1498 or 250-978-8300.
We are contacting customers with an appointment to inform them of this change, and advising them of the option to replace their EDL/EIC with a DL/BCID.
We have suspended all knowledge tests indefinitely. There are no cancellation fees for these bookings.
Note: If an applicant is required take the Class 5-8 Knowledge tests, translators will not be allowed to be used due to social distancing guidelines.
As of March 17, 2020, all road tests (Class 1 to 8 and Motorcycle Skills Test) are suspended until further notice.
All cancellation fees for these bookings have all been waived.
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