As the COVID-19 pandemic continues, we're reviewing and adjusting the steps we’re taking to support the health and safety of our employees, customers and partners. We will continue to follow all public health orders.
Masks are required when visiting an ICBC location.
Over the coming weeks, we are anticipating possible service disruptions and longer wait times due to staff shortages related to the Omicron variant. We apologize in advance and appreciate your patience. Please use our locator to check for updates before visiting an ICBC office.
Please book an appointment online before visiting a driver licensing office. Masks are mandatory when visiting an ICBC location.
The following offices have an appointment-only system for the majority of the day:
Richmond Landsdowne, Willowbrook, Kamloops and Victoria Wharf
Surrey Guildford Boardwalk Mall
Please note that we will attempt to serve you as close to your selected time as possible. Thanks for your patience.
Please do not attend an office if you feel sick.
If you are unable to attend your appointment for any reason, please call us at 1-800-950-1498 or 250-978-8300 and we will do our best to help you.
British Columbia Driver Licence (BCDL)
You can book an appointment online to attend a driver licence office to renew or reinstate a BCDL.
Immunocompromised customers may have the option to renew a driver licence by phone. A temporary paper licence can be provided, with the requirement to attend an office to have your photo card issued.
British Columbia Services Card
You can book an appointment for BC Services Card application, issuance or renewal on our online system.
If you're currently unable to obtain or renew your BC Services Card, please call Health Insurance BC at 1 800 663-7100 or 604 683-7151.
If you use the mobile BC Services Card, you'll have continued temporary access to online government services.
For more information visit:
The Enhanced driver's licence (EDL) and Enhanced ID card (EIC) programs have been phased out, which means we are not renewing, replacing or issuing new EDLs or EICs. However, EDLs and EICs already issued will remain valid until their expiry date.
You can book a knowledge test appointment at an ICBC Driver Licensing office online by using our appointment system.
All appointments will be 45 minutes and there are no stand-by appointments at this time.
Please note that if your learner's licence has expired, you'll need to re-take and pass the knowledge test.
If you require a translator, please call our driver licensing call centre and inform your representative when booking your appointment. Please check the translation service page for more information.
You can book a road test online.
Masks are mandatory for road tests.
What to expect for all road tests
We ask that you arrive promptly to your appointment and:
For motorcycle road tests, riders will not be provided PPE due to the nature of the test but they will be required to wear the safety vest that we provide which will be sanitized after each use.
We've reduced the need for in-person contact during the pandemic.
Many insurance transactions can now be completed via phone and email. Call your Autoplan broker for more details about:
Cancelling your policy
If you want to cancel your policy to reduce costs during the pandemic, we've introduced some temporary changes to help.
If you do cancel your policy, please remember to:
We're aware that you might be facing financial challenges during the pandemic, so we're helping to provide some relief.
If you're on a monthly Autoplan payment plan, you can apply to defer* your payments for up to 90 days without penalty. Payment deferral is also available for fleets.
Please note that if your account is not up to date, you won't be eligible to defer payments, but if you let us know, we'll work with you to find a solution.
How to defer your monthly payments
will receive an email within 24 hours confirming receipt of your request after
it has been processed.
If you're going to be unable to make your deferred payment on the deferral date, then please contact us to discuss payment options:
*Payment deferral refers to the postponement, or delay, of payment owed.
We’ve made it easier to access injury care during the pandemic.
To reduce the need for in-person contact, we're also temporarily funding telehealth services to provide healthcare online using phone and video technology.
Please talk to your healthcare provider to find out if these services are available to you. Telehealth services may be available for:
We've changed our driver licensing online and phone services during the pandemic.
The following services are now also offered online:
Ticket payment and dispute
If you received a ticket that starts with the letter "E" or "S", you may be able to pay it online at PayBC.
All others may be paid by phone at 1-888-343-2240 or 604-661-2240.
You'll need to provide an ICBC key word for many driver licensing transactions. If you need to reset your ICBC key word, please call 1-800-950-1498.
COVID-19 related fines
As of July 1, 2021 amendments to the Motor Vehicle Act extend 'refuse to issue' (RTI) restrictions to fines issued under the Emergency Program Act and COVID-19 Related Measures Act.
These restrictions apply to all outstanding COVID-19 related fines and are applied retroactively. Customers who leave COVID-19 fines unpaid may be unable to obtain or renew a B.C. driver's licence or vehicle licence.
Individuals with outstanding fines will receive notice of the RTI from ICBC ahead of their driver's licence expiry and vehicle license renewal.
Many ICBC services continue to be available, such as renewing insurance by phone and email. If you need to visit an ICBC location in-person, we have implemented the following measures to help keep you and our employees safe during your visit (please refer to the sections above for more information when visiting a specific location):
Health screening: If you are sick, please stay home and visit at a later time. Reminders on these guidelines are available at all ICBC entrances and we may ask you health questions as you enter the office.
Barriers and personal protective equipment (PPE): For increased protection, Plexiglas
partitions have been installed at offices that provide customer transactions. Masks are required when visiting an ICBC location. A facemask will be provided to you
when physical distancing cannot be maintained, such as during road tests.
Cleaning and sanitation: Hand sanitizer is provided for customers at all entrances and exits with designated garbage bins. Our cleaning staff have a regular cleaning schedule, wiping touch points frequently. Counters and shared equipment like pens are being wiped between customers.
As the situation evolves locally and the risk level changes, we will continue to reassess and adjust if needed, as we will always make the health and well-being of our customers and employees a priority.
Following guidance from public health experts and WorkSafeBC, we have developed several safety resources focused on our employees and their interactions with one another and customers. The purpose is to outline the policies, guidelines and procedures that have been put in place to reduce the risk of transmission of COVID-19 and other illnesses.
We’ve made it easier to access ICBC services during the pandemic.
Insurance renewals and purchases:
Questions about insurance or other urgent matters:
Autoplan Payment Plan deferral:
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