Service Alert
Service disruption updates
Over the coming weeks, we are anticipating possible service disruptions due to staff shortages related to the Omicron variant. We apologize in advance and appreciate your patience. Please check for updates before visiting an ICBC office.
Last updated Monday, Jan 17, 2022 01:22 PM

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​​​​​​​​​​​​​​​​​​​​​​​​​​​How COVID-19 affects your ICBC services

(updated January 11, 2022)

As the COVID-19 pan​demic continues, we're reviewing and adjusting the steps we’re taking to support the health and safety of our employees, customers and partners. We will continue to follow all public health orders. 

Masks are required when visiting an ICBC location.​​

ICBC service disruptions

Over the coming weeks, we are anticipating possible service disruptions and longer wait times due to staff shortages related to the Omicron variant. We apologize in advance and appreciate your patience. Please use our locator​ to check for updates before visiting an ICBC office.​​​​​​​

Affected ICBC services

​Helpful numbers and links

We’ve made it easier to access ICBC services during the pandemic.

Driver licensing:

Claims:

Insurance renewals and purchases:

Questions about insurance or other urgent matters:

  • Call 1-800-663-3051 or 604-661-2800.

Autoplan Payment Plan deferral:

  • Apply for a deferral using our online request form  before 6pm on the business day before your payment is due.
  • For additional support:
    • Call 604-661-2723 or 1-800-665-6442.
    • Email accountservices@icbc.com, including your phone number and your driver licence number or licence plate number


External resources