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April 2: Our update on ​COVID-19 (coronavirus)

As the COVID-19 (coronavirus) pandemic is evolving, we want to assure you that we continue to take steps to ensure the health and safety of our employees, customers and partners.

Our business continuity response teams are meeting daily to assess the situation and identify impacts to employees, customers and our business operations. As the situation develops locally and the risk level changes, we will quickly act to implement additional protocols and provide those details.

A message from our CEO to customers

Affected ICBC services:

​We're here to help

  • Driver licensing: 1-800-950-1498 or 250-978-8300
  • Claims: 1-800-910-4222 or 604-520-8222; some claims can also be reported online
  • Insurance renewals and purchases: call your Autoplan broker (find a broker online)
  • Questions about insurance or other urgent matters: 1-800-663-3051 or 604-661-2800

External resources