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How COVID-19 affects your ICBC services

(updated June 2)

As the COVID-19 pandemic develops, we continue to review and adjust the steps we’re taking to support the health and safety of our employees, customers and partners.

Scroll down for the latest information on all affected ICBC services.

An update from ICBC CEO Nicolas Jimenez

 

 

 

Affected ICBC services:

​Helpful numbers and links

We’ve made it easier to access ICBC services during the pandemic.

Driver licensing:

  • Call 1-800-950-1498 or 250-978-8300.
  • Find your nearest driver licensing office using our online locator.
    Please note that opening hours vary by office.

Claims:

Insurance renewals and purchases:

Questions about insurance or other urgent matters:

  • Call 1-800-663-3051 or 604-661-2800.

Autoplan Payment Plan deferral:

  • Apply for a deferral using our online request form  before 6pm on the business day before your payment is due.
  • For additional support:
    • Call 604-661-2723 or 1-800-665-6442.
    • Email accountservices@icbc.com, including your phone number and your driver licence number or licence plate number

 

ICBC releases report on the impact of COVID-19

The COVID-19 pandemic has resulted in a variety of impacts on ICBC and our customers. Read our report for a more detailed look at the financial impacts since the public health emergency was declared, including data on claims, premium revenue and investments.

Read the announcement via the B.C. Government's news release.

 

External resources