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Wildfire claims status update and new policies in effect

August 23, 2017

As the wildfires continue throughout B.C., ICBC remains committed to its customers by providing flexible and expedient service related to this situation.

ICBC has received 124 insurance claims related to the fires so far. Most vehicle damage claims were related to extreme heat and smoke damage, with some vehicles even rendered as total losses. These claims have cost ICBC approximately $500,000 to date.

Recognizing that we're experiencing the worst wildfire season in the province's history, ICBC has also made the following formal changes to its policies to reflect these special circumstances for customers on evacuation alert:

Allowing customers to purchase ICBC's comprehensive coverage after a policy expires:

  • Customers whose ICBC comprehensive insurance coverage has recently expired will still be able to purchase this coverage in most situations. Contact your Autoplan broker for more details.

Allowing customers to purchase ICBC's optional insurance for vehicles purchased from an automobile dealer:

  • Customers who already have, or have previously purchased, ICBC optional coverage, or who have never insured a vehicle in B.C., will be able to purchase full ICBC optional coverage for their newly acquired vehicle.

"Our goal is to be as responsive as possible to our customers who are caught in these unfortunate situations," said Mark Blucher, ICBC's president and CEO. "We have insurance and claims experts who are focused on responding to our customers' needs and supporting our brokers under these trying circumstances."

ICBC's Autoplan broker partners are available to serve customers, while ICBC will continue to review all claims on a case-by-case basis and make every effort to expedite wildfire claims. Customers with a fire claim can simply file their claim online or call ICBC's customer service centre at 1-800-663-3051.

Media contact:

Lindsay Olsen