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ICBC partners with Fix Auto in Alberta to extend service for customers

July 3, 2012

Fix Auto in Alberta

More than 3,000 crashes involving B.C. vehicles happen in Alberta each year and with the Calgary Stampede starting in a few days, many British Columbians are heading to Calgary to take part in the festivities.

Drivers may face heavy traffic, unfamiliar road patterns and other distractions en route. Some may even find themselves in the unfortunate situation of being involved in a crash. However, it'll now be easier for those drivers to get back on the road faster and continue with their adventures through a new partnership between ICBC and Fix Auto in Alberta.

"Partnerships like this provide peace of mind to British Columbians," said Kevin Falcon, Minister of Finance and Deputy Premier. "ICBC and Fix Auto will help ease the frustrations for drivers involved in a crash in Alberta by taking care of their immediate needs."

The partnership covers all drivers with ICBC optional insurance coverage while travelling in Alberta from Edmonton south to the U.S. border. Customers involved in a crash or who have another type of claim, where their vehicle can no longer be driven or who have concerns about driving their vehicle, will be offered the option of going to a Fix Auto location when they call ICBC's Dial-a-Claim. ICBC will connect them directly to Fix Auto, who'll arrange towing, repair and rental vehicle services.

"We know that getting in a crash is stressful, especially when you're far from home," said Craig Horton, senior vice president of claims. "Our partnership with Fix Auto will allow us to take care of our customers travelling in Alberta by providing them with immediate access to vehicle repair services by a trusted repair partner so they can continue with their travel plans as soon as possible."

Fix Auto has several locations in Alberta to provide ICBC customers with safe, high-quality repairs that are guaranteed for as long as the customer owns the vehicle. Fix Auto representatives are available 24 hours a day, seven days a week.

"We're pleased to be partnering with ICBC to help customers who have been involved in an accident in Alberta," said Steve Leal, Chief Operating Officer, Fix Auto Canada. "We're committed to making sure these customers are taken care of - whether it's helping them arrange a rental vehicle or a tow, or repairing their vehicle and getting it back to them as quick as possible."

Here are a few things you should consider if you're planning to travel outside of B.C.:

  • Connect with your broker. Ask your Autoplan broker what insurance policies are appropriate for you when travelling outside of B.C. Some things that will help you stay protected include third-party liability insurance and RoadStar or RoadsidePlus coverage. These provide valuable features for travelers such as Loss of Use coverage and Vehicle Travel Protection.
  • Making a claim. If you're travelling outside B.C. and you have a claim, call ICBC as soon as possible, toll free 24/7 at 1-800-910-4222.
  • Collect appropriate information. Remember to have an ICBC claims card in your vehicle to help you remember all the information you need to collect from the other driver(s) if you've been involved in a crash. This includes:
    • insurance company and insurance policy number
    • make, model, and license plate number
    • name, address, phone number and driver's license number

Media contact:
Adam Grossman