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Settlement offer disputes

If you're not satisfied with the amount we offer to settle your claim, you may dispute the offer.

If another driver involved in your crash has been found responsible, you may qualify for financial compensation, commonly known as a settlement. The injury claim settlement proposed to you is determined on a variety of factors, including your percentage of responsibility and the extent of your injuries. If ICBC presents a settlement offer to you, you can accept the offer as is or negotiate a counter offer if you think the one presented is unfair. If an agreement can't be reached, you have options.

Talk to your ICBC claim representative

Talk to your claim representative. It's important that both of you understand all of the factors taken into account and this is your opportunity to point out anything that might have been overlooked or ask questions about how the offer amount was determined.

If you're still not satisfied, ask to speak with their manager. The manager will review the circumstances of your claim.

File a dispute with the Civil Resolution Tribunal

As of April 1, 2019, the Civil Resolution Tribunal (CRT) is available to address disputes between customers and ICBC, including settlement offer disputes (up to $50,000). If the CRT makes a ruling that changes a decision, we will adjust the decision to match the ruling. Find out more about filing a dispute with the CRT.  

Dispute your claim in court

You can file some settlement offer disputes for accidents prior to April 1, 2019, in small claims court or B.C. Supreme Court. Please note, cases in court could take several years to resolve and the court has the final say.