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Appeals and disputes

Your experience matters to us. If you have concerns about your claim, we'll do whatever we can to make it right.

Appeal a fault assessment 

If you don't agree with your adjuster's assessment of responsibility for a crash, you can have your case reviewed.

Appeal your settlement offer

If you're not satisfied with the amount offered to settle your claim, find out what to do.

Appeal how your claim was handled

Find out what to do if you're not happy with how you were treated or how your claim was handled.


Appeal a denied claim

Has your claim been denied by your adjuster? You can appeal the decision.

Freedom of Information requests

For all claims, you can make a request for information under the Freedom of Information Act and Protection of Privacy Act.

Previous arbitration decisions

ICBC posts the decisions of arbitrators in disputes related to Underinsured Motorist Protection, as required by law.