Service Alert
Flood information
ICBC is here to help British Columbians affected by flooding. Read more.
Last updated Monday, Nov 29, 2021 02:34 PM

Claims

Find a Service Location

​​​Your injury claim settlement

If another driver involved in your crash has been found responsible, you may qualify for financial compensation (commonly known as a settlement). This compensation is separate from your treatments and other benefits under Basic insurance.​

If your crash occurred on or after May 1, 2021

Enhanced Care came into effect on May 1, 2021. Crashes that happened on or after May 1 follow the rules of Enhanced Care and the information on this page may not apply.

​If your crash happened on or after May 1, 2021, you can only sue under specific circumstances where litigation is allowed. Contact your claim representative for more information.​​

How compensation works

Compensation is offered, where eligible, to those who have been in a crash and, as a result, sustained injuries and, if applicable, lost wages. Your claim representative will discuss the compensation amount with you, based on factors such as:

  • The extent or severity of your injuries
  • How your recovery is progressing
  • Percentage of responsibility by the other driver

If you accept the compensation offered to you, you can still access the treatments you need for your recovery, as care and recovery are separate from compensation.

Minor injury and your compensation

There is a limit to pain and suffering payouts for some injuries t​hat are eligible for this compensation. Please refer to our minor injuries page for more information on this topic.

Talk to your ICBC claim representative   

Your claim representative will be your main point of contact throughout the life of your claim. They'll tell you what to provide to ICBC, answer your questions, and help you navigate your options.

Disputing a settlement

If an agreement can't be reached with your claim representative, find out your options for disputing your settlement offer.