Report a claim
Find out how to report a claim or make a witness report. You can report a claim 24 hours a day, seven days a week.
We are experiencing disruptions to our online claims service, and customers will be disconnected 28 minutes after logging in. To avoid losing any details, click "Next" to save your work and proceed. We apologize for the inconvenience and thank you for your patience.
What you'll need before you report a claim
- The licence plate number of each vehicle involved
- The driver’s licence number of each driver involved
- Insurance information for any vehicles not insured by ICBC
- Details including location, time of accident and direction of travel
Note: for a hit and run claim, you'll only need your driver's licence number and your vehicle's licence plate number.
The following information may help us process your claim faster:
- The name and address of your preferred or nearest repair facility if the vehicle is not driveable.
- Police file number (if applicable)
Reporting your claim
When to report a claim online:
You can report vehicle damage or emergency roadside expenses online if you are a:
- Registered owner or lessee of a personal vehicle
- Principal driver of a personal vehicle
When to report a claim by phone:
For all other claims not involving your personal vehicle, please call us. For example, if you are:
- A passenger, pedestrian or cyclist
- An owner or lessee of a commercial vehicle
- Reporting property damage