Report a claim
Find out how to report a claim and what information you need to have beforehand. You can report a claim online or by phone, 24 hours a day, seven days a week.
What you'll need to report a claim
Before you report a claim, you'll need to gather the following information:
- The licence plate number of each vehicle involved
- Driver’s licence number of each driver involved in the crash
- Insurance information for vehicles not insured by ICBC
This additional information may help us process your claim faster:
Claim for vehicle damage or emergency roadside expenses
How you claim for vehicle damage or
emergency roadside expenses depends on how you were involved in the incident.
You can report online if you are a:
- Registered owner or lessee of a personal vehicle,
or
- Principal driver of a personal vehicle
When reporting your claim online, please enter the licence plate number for the vehicle involved.
For all other claims, please call us.
Claim for glass damage
If only one piece of glass is damaged and you have no other related vehicle damage, then go directly to an ICBC Glass Repair Network facility.
For all other glass claims, you’ll need to call ICBC at the numbers listed above. Find out more about
glass and windshield claims.
Make a witness report
You can file an online report if you've witnessed:
- A crash
- A hit and run
- Vandalism, theft or fire