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​​​Report a claim

Find out how to report a claim and what information you need to have beforehand. You can report a claim online or by phone, 24 hours a day, seven days a week.

Before you report a claim

You'll need:

  • The licence plate number of each vehicle involved
  • Driver’s licence number of each driver
  • Insurance information for vehicles not insured by ICBC

The following information may also help us process your claim faster:

Next step: Choose the type of claim you want to report

Vehicle damage

You can report vehicle damage online if you are the:

  • Registered owner or lessee of a personal vehicle, or
  • Principal driver or principal operator of a personal vehicle

Types of personal vehicle damage claim include:

  • Collision
  • Hit and run
  • Vandalism, theft, fire and weather
  • Emergency roadside expenses

When reporting the claim online, please enter your licence plate​​​ number for the vehicle involved in the claim.​​

Glass damage

You can go directly to an ICBC-approved Glass Repair Program facility.

If there are no Glass Repair Program facilities in your area, please call us to report your claim.



Witnessed a crash, hit and run, vandalism, fire or theft?

You can file a report with us by filling out an online form.


Other claims, please call us

You will need to call us to report your claim if you are:

  • a passenger, pedestrian or cyclist
  • an owner or lessee of a commercial vehicle
  • reporting property damage



What happens after you report your claim?

Once you've reported a claim online or by phone, you’ll receive an email that includes your claim number. An ICBC claims adjuster will review your claim within one business day. If we need more information to process your claim, we’ll give you a call.

You can log in to check the details of your claim online at any time.

​Frequently asked questions