​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Report a claim​

Find out how to report a claim for vehicle damage or emergency roadside expenses, repair ​glas​s damage or ​make a ​​witness r​eport​. You can report a claim online or by phone, 24 hours a day, seven days a week.​

​​What you'll need before you report a claim

• The licence plate number of each vehicle involved
• The driver’s licence number of e​​ach driver inv​olved 
• Insurance information for any vehicles not insured by ICBC

Note: for a hit and run claim, you'll only need your driver's licence number and your vehicle's licence plate number. 

The following information may help us process your claim faster:

• The name and add​ress of your preferred or nearest repair facility if the vehicle is not driveable. ​
  
• Police file number (if applicable)
  

When to report a claim online

You can report vehicle damage or emergency roadside expenses​ online if you are a: 

• ​Registered owner or lessee of a personal vehicle
  
• Principal driver of a personal vehicle​
  

When reporting your claim online, ​please enter the licence plate for the vehicle involved.​

When to report a claim by phone

For all other claims not involving your personal vehicle, please call us. For example, if you are: 

• ​A passenger, pedestrian or cyclist
  
• An owner or lessee of a commer​​cial vehicle
  
• Reporting property damage​
  ​
  

For all other glass claims​, call us at one of the numbers above.

Making a witness report​

• A crash
  
• A hit and run
  
• Vandalism or theft
  

Already reported a claim online?

​You can check the details of your claim or submit claim-related documents, such as photos, receipts and forms requested by your claim representative.​​