Service Alert
National Day for Truth and Reconciliation
Our offices are closed Friday, Sept. 30 to mark the National Day for Truth and Reconciliation. We’re committed to continuing to further reconciliation and stand together with Indigenous peoples and communities, while recognizing there is more work to do.
Last updated Thursday, Sep 29, 2022 04:33 PM


Find a Service Location

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Report a claim​

Find out how to report a claim​ or make a witness report. You can report a claim 24 hours a day, seven days a week.​

What you'll need before you report a claim

  • The licence plate number of each vehicle involved
  • The driver’s licence number of e​​ach driver inv​olved 
  • Insurance information for any vehicles not insured by ICBC
  • Details including location, time of accident and direction of travel

Note: for a hit and run claim, you'll only need your driver's licence number and your vehicle's licence plate number. 

The following information may help us process your claim faster:

  • The name and add​ress of your preferred or nearest repair facility if the vehicle is not driveable. ​
  • Police file number (if applicable)

Reporting your claim

When to report a claim online:

You can report vehicle damage or emergency roadside expenses​ online if you are a: 

  • ​Registered owner or lessee of a personal vehicle
  • Principal driver of a personal vehicle​
When to report a claim by phone:

For all other claims not involving your personal vehicle, please call us. For example, if you are: 

  • ​A passenger, pedestrian or cyclist
  • An owner or lessee of a commer​​cial vehicle
  • Reporting property damage​​

Report your claim online

​When reporting your claim online, please enter the licence plate for the vehicle involved. ​

​​​​Repo​​rt a claim on​lin​e​​​

Report your claim by phone

​Call us to report your claim.​​

Toll free: 1-800-910-4222

Lower Mainland: 604-520-8222​​

Glass-only damage

​If only one piece of glass is damaged (and there is no other vehicle damage), you can go directly to an ICBC Glass Repair Network facility.​

​​​​​Find an ICBC Glass Repair facility​​​​

For all other glass claims, call us at one of the numbers below.

  • Toll free: 1-800-910-4222
  • Lower Mainland: 604-520-82​22​​

Making a witness report​

You can submit a witness report online​ 24 hours a day, seven days a week, if you've witnessed:

  • A crash
  • A hit and run
  • Vandalism or theft

Already reported a claim?

​You can check the details of your claim or submit claim-related documents, such as photos, receipts and forms requested by your claims​ representative.​

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