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Last updated Monday, Jul 26, 2021 11:20 AM

Claims

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Report a claim​

Find out how to report a claim for vehicle damage or emergency roadside expenses, repair ​glas​s damage or ​make a ​​witness r​eport​. You can report a claim online or by phone, 24 hours a day, seven days a week.

What you'll need before you report a claim

  • The licence plate number of each vehicle involved
  • The driver’s licence number of e​​ach driver inv​olved 
  • Insurance information for any vehicles not insured by ICBC

The following information may help us process your claim faster:

  • The name and add​ress of your preferred or nearest repair facility if the vehicle is not driveable. ​
  • Police file number (if applicable)

When to report a claim online

You can report vehicle damage or emergency roadside expenses​ online if you are a: 

  • ​Registered owner or lessee of a personal vehicle
  • Principal driver of a personal vehicle​

When reporting your claim online, ​please enter the licence plate for the vehicle involved.​


When to report a claim by phone

For all other claims not involving your personal vehicle, please call us. For example, if you are: 

  • ​A passenger, pedestrian or cyclist
  • An owner or lessee of a commer​​cial vehicle
  • Reporting property damage​

If only one piece of glass is damaged (and there is no other vehicle damage), you can go directly to an ICBC Glass Repair Network facility​

For all other glass claims​, call us at one of the numbers above.

Making a witness report​

​​​You can ​​submit a witness report online​ 24 hours a day, seven days a week, if you've witnessed:
  • A crash
  • A hit and run
  • Vandalism or theft

Already reported a claim online?

​You can check the details of your claim or submit claim-related documents, such as photos, receipts and forms requested by your claim representative.​​