Report a claim
Find out how to report a claim or make a witness report. You can report a claim 24 hours a day, seven days a week.
What you'll need before you report a claim
- The licence plate number of each vehicle involved
- The driver’s licence number of each driver involved
- Insurance information for any vehicles not insured by ICBC
- Details including location, time of accident and direction of travel
Note: for a hit and run claim, you'll only need your driver's licence number and your vehicle's licence plate number.
The following information may help us process your claim faster:
- The name and address of your preferred or nearest repair facility if the vehicle is not driveable.
- Police file number (if applicable)
Reporting your claim
When to report a claim online:
You can report vehicle damage or emergency roadside expenses online if you are a:
- Registered owner or lessee of a personal vehicle
- Principal driver of a personal vehicle
When to report a claim by phone:
For all other claims not involving your personal vehicle, please call us. For example, if you are:
- A passenger, pedestrian or cyclist
- An owner or lessee of a commercial vehicle
- Reporting property damage
