Claims

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Report a claim​

Find out how to report a claim​ or make a witness report. You can report a claim 24 hours a day, seven days a week.​​

Sign-in methods have changed

Starting January 23, 2023, you'll need to use either the BC Services Card app or Interac verification service​ to report a claim ​online.

We are experiencing disruptions to our online claims service, and customers will be disconnected 28 minutes after logging in. To avoid losing any details, click "Next"​ to save your work and proceed. We apologize for the inconvenience and thank you for your patience.​​​​

​What you'll need before you report a claim

  • The licence plate number of each vehicle involved
  • The driver’s licence number of e​​ach driver inv​olved 
  • Insurance information for any vehicles not insured by ICBC
  • Details including location, time of accident and direction of travel

Note: for a hit and run claim, you'll only need your driver's licence number and your vehicle's licence plate number. 

The following information may help us process your claim faster:

  • The name and add​ress of your preferred or nearest repair facility if the vehicle is not driveable. ​
  • Police file number (if applicable)

Reporting your claim

​​

​When to report a claim online:

You can report vehicle damage or emergency roadside expenses​ online if you are a: 

  • ​Registered owner or lessee of a personal vehicle
  • Principal driver of a personal vehicle​
When to report a claim by phone:

For all other claims not involving your personal vehicle, please call us. For example, if you are: 

  • ​A passenger, pedestrian or cyclist
  • An owner or lessee of a commer​​cial vehicle
  • Reporting property damage​​
​
Report your claim online

​You'll need your BC Services Card or your online banking credentials to sign in to report a claim​.

​​​​Repo​​rt a claim on​lin​e​​​

Report your claim by phone

​Call us to report your claim.​​

Toll free: 1-800-910-4222

Lower Mainland: 604-520-8222​​

Glass-only damage

​If only one piece of glass is damaged (and there is no other vehicle damage), you can go directly to an ICBC Glass Repair Network facility.​

​​​​​​Find an ICBC Glass Repair facility​​​​

For all other glass claims, call us at one of the numbers below.

  • Toll free: 1-800-910-4222
  • Lower Mainland: 604-520-82​22​​

Making a witness report​

You can submit a witness report online​ 24 hours a day, seven days a week, if you've witnessed:

  • A crash
  • A hit and run
  • Vandalism or theft

Already reported a claim?

​You can check the details of your claim or submit claim-related documents, such as photos, receipts and forms requested by your claims​ representative.​

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