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COVID-19 update

As the COVID-19 pandemic develops, we continue to review and adjust the steps we’re taking to support the health and safety of our employees, customers and partners.  

Our business continuity response teams are meeting daily to assess the situation and identify impacts to employees, our business operations and our customers. As the situation develops locally and the risk level changes, we will quickly act to implement additional protocols and provide you with those details.

A message from our CEO to partners.

Find out more about ICBC’s COVID-19 response.

Download ICBC's COVID-19 (coronavirus) poster.

Claims intake 

This graph compares the overall claims counts for the 2020 and 2021 calendar years, to the 2019 claims volumes. To capture volume changes in part due to the C​OVID-19 pandemic, the graph will be updated every other week​.

Overall claims counts refers to all created claim types which includes, but is not limited to property, injury, collision, glass, and commercial, etc.

Note: Information from previous weeks may be adjusted as the data gets updated.

External resources