As the COVID-19
pandemic develops, we continue to review and adjust the steps we’re taking to
support the health and safety of our employees, customers and partners.
Our business continuity response teams are meeting daily to assess the situation and identify impacts to employees, our business operations and our customers. As the situation develops locally and the risk level changes, we will quickly act to implement additional protocols and provide you with those details.
A message from our CEO to partners.
Find out more about ICBC’s COVID-19 response.
Download ICBC's COVID-19 (coronavirus) poster.
Letter from Chris Ryan to health services stakeholders (October 6, 2020)
Letter from Chris Ryan to physicians (October 6, 2020)
The health and safety of customers and partners is a top priority for us. We're following the advice of provincial health officials and are working to support best practices in clinical care. As such, until further notice, telehealth services will be temporarily funded on an as-needed basis to support the delivery of essential services to our customers. Telehealth services must be provided in accordance with each health care provider's respective telehealth policy.
If you have ICBC approval for treatment, please continue to treat your clients according to the provincial government and your association and college's guidelines. Separate approval is not required if you are transitioning a client from telehealth to in-person sessions.
Restoration of health care services
This graph compares the overall claims counts for the current year (2020) to the prior year (2019). To capture volume changes in part due to the COVID-19 pandemic, the graph will be updated every other week.
Overall claims counts refers to all created claim types which includes, but is not limited to property, injury, collision, glass, and commercial, etc.
Note: Information from previous weeks may be adjusted as the data gets updated.