Do you provide clinical counselling treatments to customers injured in a car crash? Here are a few things you should know.
In order to receive compensation from ICBC, you will need to be a member of either the BC Association of Clinical Counsellors (BCACC), the Canadian Professional Counsellors Association (CPCA) or the Canadian Counselling and Psychotherapy Association (CCPA), with a relevant master's degree.
Changes to invoicing and reporting
ICBC has simplified the way you request and invoice for treatment through our new web-based application, also known as the Health Care Provider Invoicing and Reporting (HCPIR) application. In order to use the HCPIR, a vendor number is required.
If you have been paid by ICBC before, you likely already have a vendor number. To find out how to locate your vendor number, please visit our Invoicing and reporting page. If you do not already have a vendor number or you need to make changes to your information, visit our Vendor number page.
Reporting requirements and fees have changed. Report templates are available on the Reports page.
Clinical counsellors are expected to assess patients and determine their treatment plans in accordance with BCACC, CPCA or CCPA guidelines and practice standards.
As of April 1, 2019, when treating a patient with an injury listed in sections 3 or 4 of the Diagnostic and Treatment Protocols in the
Minor Injury Regulation made under the
Insurance (Vehicle) Act, a health care practitioner must educate the patient with respect to the following:
(1) (a) if applicable, the desirability of an early return:
a. to the activities the patient could perform before the injury, or
b. to the patient's employment, occupation or profession or the patient's training or education in a program or course;
(b) an estimate of the probable length of time that symptoms will last;
(c) the usual course of recovery;
(d) the probable factors that are responsible for the symptoms the patient may be experiencing;
(e) appropriate self-management and pain management strategies.
(2) When treating a pain syndrome and a psychological or psychiatric condition, a health care practitioner must identify comorbid conditions, if applicable.
Note: Oversight is the responsibility of a practitioner to ensure treatment plans are in alignment with the treatment goals of the primary care provider(s). This may involve sharing of the assessment findings and treatment recommendations with the primary care provider, in accordance with the association's information sharing guidelines.
Effective April 1, 2019, the provincial government has updated the treatment fees that ICBC will cover for care and treatment after a crash. This has been outlined in the
Insurance (Vehicle) Act and is highlighted in the table below.
|Standard treatment||$120.00 per treatment|
|Pre-authorized number of treatments||12**|
*These fees apply to all treatments administered on or after April 1, 2019, regardless of the date of the accident that caused the injury.
*Within 12 weeks of the date of the accident causing the injury
- ICBC customers who choose to visit a health care practitioner that charges a higher rate than what ICBC funds under accident benefits (indicated above), will not be able to recover the user fees from ICBC for claims with a date of loss on or after April 1, 2019. This will mean that the patient is responsible for paying the user fee portion, which they may submit to their private health insurer for consideration of coverage.
- Treatments are based on sessions provided and fees reflect fair market rate for a standard industry visit. Treatment frequency will be based on clinical recommendations and should reflect best practice. However, multiple sessions provided by the same discipline, on the same day, will not be funded.
- In the case of a no-show, the clinic's no-show and cancellation policies should apply. ICBC will not pay for no-show appointments.
You can find out more information about submitting reports and access the initial assessment and reassessment report templates on the Reports page.
Contact & support
The Health Care Inquiry Unit (HCIU) is available to address questions Monday-Friday, 8:30 a.m.-4 p.m. PST
- Lower mainland: 604-587-7150
- Toll free: 1-888-717-7150
For additional support and information, visit the Support and resources page.
To help you navigate through the changes, a webinar for clinical counsellors was hosted on Friday, March 15, 2019, at 9 a.m. The webinar covered fees, invoicing & reporting, contact & support, learning resources, scenarios, and an open Q&A.
If you were unable to attend, you can listen to a recording of the webinar.
If you attended the webinar or watched the recording, please share your feedback with us.