ICBC changes to insurance
announced, fundamental changes have arrived to improve ICBC's 30-year-old insurance system. As of April 1, anyone injured in a crash will have access to significantly improved benefits to support their care and recovery.
Consultation since the spring of 2018 has been a cornerstone of these changes, and ICBC is committed to continuing to engage with healthcare professionals on this journey to ensure that continuous improvements reflect your knowledge and expertise.
This page provides resources, communication materials and information to support you in helping patients with their recovery.
How B.C.'s health care providers support ICBC customers
Information for treatment providers
Patient and member communications
The following resources may help support you in your communications with patients on these changes.
Changes to auto insurance in B.C.
Changes to how injuries are treated and compensated under B.C.'s auto insurance system is changing. As of April 1, 2019, anyone injured in a crash will have access to significantly improved benefits to support their care and recovery. ICBC's (Part 7) accident benefits have increased; patients have access to an expanded list of treatment providers; and updated treatment fees are in place as of April 1. The regulations also further define B.C.'s minor injury definition, which applies to compensation for pain and suffering; one small element of a total claim.
The changes were informed by broad consultation with treatment providers and the associations which represent them, as well as research on other jurisdictions who have already made similar changes.
ICBC's announcement. For more information about how this relates to treatment providers, visit ICBC’s partners site at
For social media:
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Social media posts:
- No one plans to be in a car crash, or get injured in one. But if you do, the good news is starting April 2019 British Columbians will now have access to significantly improved benefits to support their care and recovery. Learn more
- Big changes to B.C.'s car insurance system are here to control rates and increase care for injured customers. Starting April 2019, there will be more money for the treatment and support you need to get better after a crash.
- Changes to car insurance in B.C. are here. As the last province in Canada to do so, the B.C. government has introduced a limit on payouts for minor injuries to allow more money for care and treatment. Learn more
Social media graphics: