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​​​​​​​​​​​​​Enhanced Care changes

More en​hancements to care and recovery benefits

Building on the recent improvements brought into effect on April 1, 2019, ICBC has implemented a new care-based insurance model on May 1, 2021. Enhanced Care is a whole new way of doing auto insurance in B.C., one that lowers the price of insurance for drivers in our province and provides access to significantly better care and recovery benefits. Under Enhanced Care, all British Columbians injured in a crash on or after May 1, 2021 have access to medical care and treatments for as long as needed.

To learn more about the benefits of Enhanced Care, why we’re changing, and what it means for our customers, visit icbc.com/2021.​

What Enhanced Care coverage means for health services 

Enhanced Care is the culmination of significant work by government, ICBC and a wide spectrum of stakeholders and experts, to secure a sustainable, affordable and care-centred future for auto insurance in British Columbia. To ensure the value and effectiveness of the care and recovery benefits offered under Enhanced Care, government and ICBC worked closely with a wide range of healthcare providers, disability advocates and other stakeholders last year.

ICBC will continue to focus on creating a supportive and transparent customer experience. With Enhanced Care, any British Columbian injured in a crash will get the care they need, when they need it, for as long as they need it. To do that, ICBC is moving away from the adversarial approach of suing the driver responsible for the crash, to creating an Enhanced Care model that enables customers to achieve recovery through quality care and delivers the greatest value to British Columbians. ICBC has defined a series of guiding principles that have influenced the design of the new model:​ 

  • Fund evidence based treatment that is reasonable, necessary, and medically advisable.
  • Utilize function-based outcomes to support customer recovery. 
  • Support seamless and timely access to care.
  • Customize the level of intervention and involvement to the unique needs of the customer.
  • Collaborate with health care providers to support their design and delivery of integrated care.

Learn more about how we're putting our guiding principles into practice (video).

Below, find more information about key elements of Enhanced Care for health services.

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Where to find more information about Enhanced Care

Check out our Enhanced Care FAQ for more information on what Enhanced Care means for health care providers.

Further information about the enhancements and helpful resources are available on the side bar of this page, including webinar recordings, bite sized videos, and handy infographics.