Do you provide kinesiology treatments to customers injured in a car crash? Here are a few things you should know.
As of April 1, 2019, you will need to be a professional member in good standing of an association whose members provide the health care services of kinesiology.
According to the regulations in the Insurance (Vehicle) Act, "kinesiologist" means a person
(a) who is a member in good standing of an association whose members provide the health care services of kinesiology, and
(b) whose health care services of kinesiology are overseen by a person who is a member of a health profession as defined in the
Health Professions Act or a similar law of another jurisdiction
Also as of April 1, 2019, ICBC is making the way you invoice for treatments and submit reports and requests more straightforward through a web-based form. Future invoicing will require the need for a vendor number. Please visit our Invoicing and reporting page for more information and to apply for your vendor number if you do not already have one.
Our current rates for kinesiology
Our rate is
Standard session is one hour
Session includes completion of charting and updates to other providers such as occupational therapists or physiotherapists
Pre-approval required if requesting longer session
Prorate if session is less than one hour or in a group setting
Mileage for treatment purposes is payable at $0.47/km.
Actual travel time for treatment purposes is payable at 50% of the hourly rate, prorated in 6 minute increments.
Rec Centre Fees:
In addition to our rates, ICBC will fund the drop in fees at rec centres for both the provider and the customer. Receipts are required.
ICBC does not pay facility fees for use of a gym owned by the provider/firm or on their premises.
Administration costs such as file opening or booking appointments and time allotted for leaving voicemail/messages/texting.
The customer is responsible for paying fees exceeding ICBC rates, if any.
Sometimes, a kinesiologist is hired to perform rehabilitation assistance services. If the kinesiologist performs rehabilitation assistance only, use the rehabilitation assistance rate, and if the kinesiologist performs rehabilitation assistance services in addition to kinesiology, use the kinesiology rate.
Rehabilitation assistance/life skills work $45/hr.
Effective November 1, 2016, please complete our
Health Service Provider Invoice for sessions provided (NOTE: This form can only be used correctly if opened with Acrobat Reader XI and later, or Internet Explorer. If you're running Windows 7, the latest version of Internet Explorer that you can install is
Internet Explorer 11) and email it to
firstname.lastname@example.org. Please follow these guidelines:
Only invoices are to be submitted to
. Do not send reconciliation lists or reports.
Individual invoices must be separate attachments. Do not send one PDF document containing multiple invoices.
Include the claim number in the file name of each invoice attachment.
Do not send invoices previously submitted to ICBC. Duplicate invoices will cause processing delays.
These guidelines apply to both the new double-alpha files and older single-alpha claims.
Reports should only be submitted at the request of ICBC and always completed in a reasonable amount of time. If a report or assessment is requested, please take note of the following guidelines and email to
Time spent preparing report to be billed at $50.00 hourly rate, prorated in 6 minute increments.
Submit only kinesiologist assessments/reports to
. Do not send invoices or reconciliation lists.
Indicate the claim number in the file name of each report.
Documents submitted to ICBC can be a maximum of 25 megabytes per email.
Files must not be password protected.
Emailed drop box links and zip files are not acceptable.
Kinesiologists are expected to assess patients and determine their treatment plans in accordance with practice standards, using evidence-informed practice when establishing a diagnosis and providing treatments.
As of April 1, 2019, when treating a patient with an injury listed in sections 3 or 4 of the Diagnostic and Treatment Protocols in the
Minor Injury Regulation made under the
Insurance (Vehicle) Act, a health care practitioner must educate the patient with respect to the following:
(1) (a) if applicable, the desirability of an early return:
a. to the activities the patient could perform before the injury, or
b. to the patient's employment, occupation or profession or the patient's training or education in a program or course;
(b) an estimate of the probable length of time that symptoms will last;
(c) the usual course of recovery;
(d) the probable factors that are responsible for the symptoms the patient may be experiencing;
(e) appropriate self-management and pain management strategies.
(2) When treating a pain syndrome and a psychological or psychiatric condition, a health care practitioner must identify comorbid conditions, if applicable.
Note: Oversight is the responsibility of a practitioner to ensure treatment plans are in alignment with the treatment goals of the primary care provider(s). This may involve sharing of the assessment findings and treatment recommendations with the primary care provider, in accordance with the association's information sharing guidelines.
Changes to invoicing & reporting
As of April 1, 2019, ICBC is making the way you invoice for treatments and submit reports and requests more straightforward through a web-based form. Future invoicing will also require the need for a vendor number. More information about the new form, invoicing process and vendor number application will be made available in February. Visit our
Invoicing and reporting page for more information on this process.
|||Current state||April 1, 2019|
|Assessment visit & report||N/A||$135.00|
|Standard treatment||$50.00 per hour||$78.00 per treatment|
|Pre-authorized number of treatments||0||12*|
*Within 12 weeks of the date of the accident causing the injury
ICBC customers who choose to visit a health care practitioner that charges a higher rate than what ICBC funds under accident benefits (indicated above), will not be able to recover the user fees from ICBC for claims with a date of loss on or after April 1st. This will mean that the patient is responsible for paying the user fee portion, which they may submit to their private health insurer for consideration of coverage.
Treatments are based on sessions provided and fees reflect fair market rate for a standard industry visit. Treatment frequency will be based on clinical recommendations and should reflect best practice. However, multiple sessions provided by the same discipline, on the same day, will not be funded.
Forms & templates
Additional resources will be coming soon.
Contact & support
For additional support and information, visit
ICBC's changes to insurance page, which provides resources, communication materials and information to support you and your patients through the changes.
You can also complete our
feedback form to forward general questions about treating ICBC customers, or to request additional information about any of the enhancements that ICBC is implementing, as part of the move to a care-based model.
To help you navigate through the changes, a webinar for kinesiologists was hosted on Tuesday, March 12, 2019, at 1:30 p.m. The webinar covered fees, invoicing & reporting, contact & support, learning resources, scenarios, and an open Q&A.
If you were unable to attend, you can listen to a recording of the webinar.