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Do you provide kinesiology treatments to customers injured in a car crash? Here are a few things you should know.

Your ICBC supplier account number

Keeping on top of your business accounts is easier when you're enrolled in our supplier system. You gain the convenience of receiving one combined payment along with a statement listing all paid invoices.

Please be aware that this number is strictly for billing purposes. It does not designate you as a preferred supplier or guarantee you work.

Application Process

If you would like an ICBC supplier account number for Kinesiology, please email the following documents to
  • Application - signed by applicant
  • Proof of membership in good standing with the British Columbia Association of Kinesiologists (BCAK)
  • Proof of your WorkSafeBC coverage
  • Copy of your business license
  • Authorization for Direct Bank Deposit - signed by applicant, and a void cheque or document from the bank listing account information
  • Signed copy of Recovery Partner letter.

Treatment guidelines

Before starting treatment, please obtain pre-approval from the customer's ICBC Claims Contact.

Kinesiologists are expected to assess and determine their treatment plans in accordance with the British Columbia Association of Kinesiologists (BCAK). We encourage open dialogue with the ICBC Claims Contact about treatment plans and the services you provide.

Our rates for kinesiology

Our rate is $50/hour
  • Standard session is one hour
  • Session includes completion of charting and updates to other providers such as occupational therapists or physiotherapists
  • Pre-approval required if requesting longer session
  • Prorate if session is less than one hour or in a group setting


​Mileage for treatment purposes is payable at $0.47/km.

​Travel time:

​Actual travel time for treatment purposes is payable at 50% of the hourly rate, prorated in 6 minute increments.

​Rec Centre Fees:

​In addition to our rates, ICBC will fund the drop in fees at rec centres for both the provider and the customer. Receipts are required. ICBC does not pay facility fees for use of a gym owned by the provider/firm or on their premises.

​Prohibited Costs: 

​Administration costs such as file opening or booking appointments and time allotted for leaving voicemail/messages/texting.

The customer is responsible for paying fees exceeding ICBC rates, if any.

Sometimes, a kinesiologist is hired to perform rehabilitation assistance services. If the kinesiologist performs rehabilitation assistance only, use the rehabilitation assistance rate, and if the kinesiologist performs rehabilitation assistance services in addition to kinesiology, use the kinesiology rate.

Rehabilitation assistance/life skills work $45/hr.


Effective November 1, 2016, please complete our Health Service Provider Invoice for sessions provided (NOTE: This form can only be used correctly if opened with Acrobat Reader XI and later, or Internet Explorer. If you're running Windows 7, the latest version of Internet Explorer that you can install is Internet Explorer 11) and email it to Please follow these guidelines:

  • Only invoices are to be submitted to Do not send reconciliation lists or reports.
  • Individual invoices must be separate attachments. Do not send one PDF document containing multiple invoices.
  • Include the claim number in the file name of each invoice attachment.
  • Do not send invoices previously submitted to ICBC. Duplicate invoices will cause processing delays.

These guidelines apply to both the new double-alpha files and older single-alpha claims.


Reports should only be submitted at the request of ICBC and always completed in a reasonable amount of time. If a report or assessment is requested, please take note of the following guidelines and email to

  • Time spent preparing report to be billed at $50.00 hourly rate, prorated in 6 minute increments.
  • Submit only kinesiologist assessments/reports to Do not send invoices or reconciliation lists.
  • Indicate the claim number in the file name of each report.
  • Documents submitted to ICBC can be a maximum of 25 megabytes per email.
  • Files must not be password protected.
  • Emailed drop box links and zip files are not acceptable.

ICBC contacts

For questions about:

  • claim, treatment approvals or invoice payment: contact the ICBC Claims Contact handling your customer's claim (in most circumstances:
  • application process: contact

Please use this form to forward general questions about treating ICBC claimants, or to request additional information about any of the enhancements that ICBC is implementing as part of the move to a care-based model. We will respond to you within 10 business days.