Do you provide massage therapy treatment to customers injured in a car crash? Here are a few things you need to know.
Your ICBC supplier account number
Keeping on top of your business accounts is easier when you're enrolled in our supplier system. You gain the convenience of receiving one combined payment along with a statement listing all paid invoices.
Please be aware that this number is strictly for billing purposes. It does not designate you as a preferred supplier or guarantee you work.
If you would like an ICBC supplier account number for Registered Massage Therapy, please email the following documents to BIProviderApp@icbc.com:
Proof of membership in good standing with College of Massage Therapists of British Columbia (CMTBC)
Proof of your WorkSafeBC coverage
Copy of your business license
Before starting treatment, please be sure to ask for the customer's claim number. This is all the information you need to begin treatment, however, we would also recommend you seek the ICBC Claims Contact information for future use.
Massage therapists are expected to assess and determine their treatment plans in accordance with the College of Massage Therapists of B.C. (CMTBC) practice standards.
ICBC may fund up to 12 treatments before a physician needs to be involved. In the event a customer requires treatment beyond this limit, or if additional programs or services are required, please contact the ICBC Claims Contact responsible for the file to discuss your recommendations and seek approval.
We encourage open dialogue with the ICBC Claims Contact about treatment plans and the therapy you provide.
In order to bill ICBC directly you must have a supplier account number. If you don't have this number, you can still provide services to ICBC customers, but they will have to pay you out of pocket and then be reimbursed by the ICBC Claims Contact person who is handling their file.
ICBC funds $23 per visit plus GST (if applicable). The customer is responsible for paying fees exceeding the ICBC rate, if any. Review the fee-for-service billing guide for more information.
For questions regarding invoices, please contact the ICBC Claims Contact handling the customer's claim.
For questions about:
Please use this form to forward general questions about treating ICBC claimants, or to request additional information about any of the enhancements that ICBC is implementing as part of the move to a care-based model. We will respond to you within 10 business days.