​Massage therapists

Do you provide registered massage therapy treatment to customers injured in a car crash? Here are a few things you need to know.

As of April 1, 2019, ICBC is making the way you invoice for treatments and submit reports and requests more straightforward through a web-based form. Future invoicing will require the need for a vendor number. Please visit our Invoicing and reporting page for more information and to apply for your vendor number if you do not already have one.

Billing

In order to bill ICBC directly you must have a supplier account number. If you don't have this number, you can still provide services to ICBC customers, but they will have to pay you out of pocket and then be reimbursed by the ICBC Claims Contact person who is handling their file.

• Please complete our Health Service Provider Invoice and email it to massage.invoices@icbc.com
• NOTE: This form can only be used correctly if opened with Acrobat Reader XI and later, or Internet Explorer. If you're running Windows 7, the latest version of Internet Explorer that you can install is Internet Explorer 11.
• No other documents are to be submitted to this email address, including invoice reconciliation lists.

ICBC funds $23 per visit plus GST (if applicable). The customer is responsible for paying fees exceeding the ICBC rate, if any. Review the fee-for-service billing guide for more information.

For questions regarding invoices, please contact the ICBC Claims Contact handling the customer's claim.

Changes to invoicing

As of April 1, 2019, ICBC is making the way you invoice for treatments and submit requests more straightforward through a web-based form. Future invoicing will also require the need for a vendor number. More information about the new form, invoicing process and vendor number application will be made available in February. Visit our Invoicing and reporting page for more information on this process.

Fees

Effective April 1, 2019, the provincial government has updated the treatment fees that ICBC will cover for care and treatment after a crash. This has been outlined in the Insurance (Vehicle) Act and is highlighted in the table below.​

Payment schedule

*Within 12 weeks of the date of the accident causing the injury

Notes

• ICBC customers who choose to visit a health care practitioner that charges a higher rate than what ICBC funds under accident benefits (indicated above), will not be able to recover the user fees from ICBC for claims with a date of loss on or after April 1, 2019. This will mean that the patient is responsible for paying the user fee portion, which they may submit to their private health insurer for consideration of coverage.
• Treatments are based on sessions provided and fees reflect fair market rate for a standard industry visit. Treatment frequency will be based on clinical recommendations and should reflect best practice. However, multiple sessions provided by the same discipline, on the same day, will not be funded.

To see the current list of fees applicable to all treatments up to and including March 31, 2019, please refer to the BC Medical Services Plan schedule.

Forms & templates

Additional resources will be coming soon. 

Contact & support

For additional support and information, visit ICBC's changes to insurance page, which provides resources, communication materials and information to support you and your patients through the changes.

You can also complete our feedback form to forward general questions about treating ICBC customers, or to request additional information about any of the enhancements that ICBC is implementing, as part of the move to a care-based model.

Webinar recording

To help you navigate through the changes, a webinar for registered massage therapists was hosted on Tuesday, March 12, 2019. This webinar covered fees, invoicing & reporting, contact & support, learning resources, scenarios, and had an open Q&A.

If you were unable to attend this session, you can listen to a recording of the webinar (registration required).