Health services

Find a Service Location

​Massage therapists

Do you provide massage therapy treatment to customers injured in a car crash? Here are a few things you need to know.

Your ICBC supplier account number

Keeping on top of your business accounts is easier when you're enrolled in our supplier system. You gain the convenience of receiving one combined payment along with a statement listing all paid invoices.

Please be aware that this number is strictly for billing purposes. It does not designate you as a preferred supplier or guarantee you work.

Application Process

If you would like an ICBC supplier account number for Registered Massage Therapy, please email the following documents to BIProviderApp@icbc.com:

  • Application - signed by applicant
  • Proof of membership in good standing with College of Massage Therapists of British Columbia (CMTBC)
  • Proof of your WorkSafeBC coverage
  • Copy of your business license
  • Authorization for Direct Bank Deposit form - signed by applicant, and a void cheque or document from the bank listing account information.

Treatment guidelines

Before starting treatment, please be sure to ask for the customer's claim number. This is all the information you need to begin treatment, however, we would also recommend you seek the ICBC Claims Contact information for future use.

Massage therapists are expected to assess and determine their treatment plans in accordance with the College of Massage Therapists of B.C. (CMTBC) practice standards.

ICBC may fund up to 12 treatments before a physician needs to be involved. In the event a customer requires treatment beyond this limit, or if additional programs or services are required, please contact the ICBC Claims Contact responsible for the file to discuss your recommendations and seek approval.

We encourage open dialogue with the ICBC Claims Contact about treatment plans and the therapy you provide.

Billing

In order to bill ICBC directly you must have a supplier account number. If you don't have this number, you can still provide services to ICBC customers, but they will have to pay you out of pocket and then be reimbursed by the ICBC Claims Contact person who is handling their file.

  • NOTE: This form can only be used correctly if opened with Acrobat Reader XI and later, or Internet Explorer. If you're running Windows 7, the latest version of Internet Explorer that you can install is Internet Explorer 11.
  • No other documents are to be submitted to this email address, including invoice reconciliation lists.

ICBC funds $23 per visit plus GST (if applicable). The customer is responsible for paying fees exceeding the ICBC rate, if any. Review the fee-for-service billing guide for more information.

For questions regarding invoices, please contact the ICBC Claims Contact handling the customer's claim.

ICBC contacts

For questions about:

  • claim, invoice payments or treatment extensions: contact the ICBC Claims Contact handling your customer's claim (in most circumstances: firstname.lastname@icbc.com)
  • application process: contact BIProviderApp@icbc.com

Please use this form to forward general questions about treating ICBC claimants, or to request additional information about any of the enhancements that ICBC is implementing as part of the move to a care-based model. We will respond to you within 10 business days.