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​Occupational therapists

Do you provide occupational therapy treatment to customers injured in a car crash?

ICBC recognizes the value that occupational therapists bring to the recovery process. By working together, we can help achieve the best possible outcomes for our mutual customers.

Changes to invoicing and reporting

ICBC has simplified the way you request and invoice for treatment through our new web-based application, also known as the Health Care Provider Invoicing and Reporting (HCPIR) application. The line items in the application are described in the occupational therapy HCPIR line item guide.

In order to use the HCPIR, a vendor number is required. If you are an approved occupational therapist, you already have a vendor number. To find out how to locate your vendor number, please visit our Invoicing and reporting page. If you do not already have a vendor number you will need to apply following the process outlined below. If you need to make changes to your information, visit our Vendor number page.

Reporting requirements and fees have changed. Report templates are available on the Reports page.

Treatment guidelines

Occupational Therapists are expected to assess and determine their treatment plans in accordance with the College of Occupational Therapists of BC guidelines and practice standards, using evidence-informed practice when establishing a diagnosis and providing treatments.

As of April 1, 2019, when treating a patient with an injury listed in sections 3 or 4 of the Diagnostic and Treatment Protocols in the Minor Injury Regulation made under the Insurance (Vehicle) Act, a health care practitioner must educate the patient with respect to the following:

(1) (a) if applicable, the desirability of an early return:

a. to the activities the patient could perform before the injury, or

b. to the patient's employment, occupation or profession or the patient's training or education in a program or course;

(b) an estimate of the probable length of time that symptoms will last;

(c) the usual course of recovery;

(d) the probable factors that are responsible for the symptoms the patient may be experiencing;

(e) appropriate self-management and pain management strategies.

(2) When treating a pain syndrome and a psychological or psychiatric condition, a health care practitioner must identify comorbid conditions, if applicable.

Note: Oversight is the responsibility of a health care provider to ensure treatment plans are in alignment with the treatment goals of the primary care provider(s). This may involve sharing of the assessment findings and treatment recommendations with the primary care provider, in accordance with the association's information sharing guidelines.

Your ICBC supplier account number

Occupational therapists working with ICBC are governed by the Performance standards for approved occupational therapists, which outline service expectations and reporting requirements.

Occupational therapy firms who wish to work with ICBC customers are required to submit an application for an ICBC supplier account number and have their participating occupational therapists submit a signed Participation agreement confirming that they will adhere to these standards. This helps ensure ICBC customers continue to receive high-quality care, service and treatment. Occupational therapists who sign the agreement are placed on an approved list of service providers; however, being on the list does not guarantee work.

If your firm would like to update their vendor number or apply for a new one, please visit our Vendor number page.


Effective April 1, 2019, the provincial government has updated the treatment fees that ICBC will cover for care and treatment after a crash. This has been outlined in the Insurance (Vehicle) Act and is highlighted in the table below.

Fee table

​April 1, 2019*
​$112.00 per hour

*These fees apply to all treatments administered on or after April 1, 2019, regardless of the date of the accident that caused the injury.

ICBC will fund one no-show appointment. Beyond that, the clinic's no-show and cancellation policies should apply.

Equipment Purchases

As per Section 4.7 of the Performance Standards, where durable medical equipment purchases are required to support ICBC customer care, the purchase must be made from an approved supplier. ICBC participates in the BC Government Mobility Devices and Durable Medical Equipment Master Standing Agreement, and applicable goods purchased for ICBC customers must be sourced from participating suppliers.

Report templates

You can find out more information about submitting reports and access the initial assessment and reassessment report templates on the Reports page.

Occupational Therapists should submit a discharge report for patients who have been discharged from care following a motor vehicle accident.

Webinar recording

To help you navigate through the changes, a webinar for occupational therapists was hosted on Friday, March 15, 2019. This webinar covered fees, invoicing & reporting, contact & support, learning resources, scenarios, and had an open Q&A.

If you were unable to attend this session, you can listen to a recording of the webinar (to access the recording, enter your name and email address at the prompt and click "register").

If you attended the webinar or watched the recording, please share your feedback with us.   

Contact & support

The Health Care Inquiry Unit (HCIU) is available to address questions Monday-Friday, 8:30 a.m.-4 p.m. PST

  • Lower mainland: 604-587-7150
  • Toll free: 1-888-717-7150

For additional support and information, visit the Support and resources page.