Health services

Find a Service Location

​Occupational therapists

Do you provide occupational therapy treatment to customers injured in a car crash?

ICBC recognizes the value that occupational therapists bring to the recovery process. By working together in partnership, we can help achieve the best possible outcomes for our mutual customers.

Occupational therapists who have set up their network to participate in ICBC's secured tunnel are able to easily and securely submit their reports to ICBC's centralized mailbox: Once submitted, your report will be added to ICBC's electronic claim file within 24 hours.

Please note that the centralized mailbox does not process password-protected reports. They will be deleted.

Both the new and current report submission processes will be available to OTs doing business with ICBC. You can choose which process works best for your business.

Current process: password-protected submissions to the file handler

If you did not initiate enrollment for a secured tunnel, please continue to submit your password protected reports directly to the file handler.

Submitting Invoices

All OTs should continue submitting their invoices to:

As of April 1, 2019, ICBC is making the way you invoice for treatments and submit reports and requests more straightforward through a web-based form. Future invoicing will require the need for a vendor number. Please visit our Invoicing and reporting page for more information and to apply for your vendor number if you do not already have one.

Report templates for participating occupational therapists

Use the following reports when working with a customer:

Please send reports to the ICBC Claims Contact handling your customer's claim (in most circumstances:


  • When emailing invoices to, please follow these guidelines:
  • Only invoices are to be submitted to Do not send reconciliation lists or reports.
  • Individual invoices must be separate PDFs, with up to 20 invoices attached per email. One PDF document containing multiple invoices is not acceptable.
  • Include the claim number/customer name in the file name of each invoice attachment.
  • Do not send invoices previously submitted to ICBC. Duplicate invoices will cause processing delays.
  • These guidelines apply to both the new double-alpha files and older single-alpha claims.
  • Files must not be password protected.
  • Emailed drop box links and zip files are not acceptable.

The file handler will continue to be the first point of contact for payment enquiries.

Treatment guidelines

Occupational Therapists are expected to assess and determine their treatment plans in accordance with the College of Occupational Therapists of BC guidelines and practice standards, using evidence-informed practice when establishing a diagnosis and providing treatments.

As of April 1, 2019, when treating a patient with an injury listed in sections 3 or 4 of the Diagnostic and Treatment Protocols in the Minor Injury Regulation made under the Insurance (Vehicle) Act, a health care practitioner must educate the patient with respect to the following:

(1) (a) if applicable, the desirability of an early return:

a. to the activities the patient could perform before the injury, or

b. to the patient's employment, occupation or profession or the patient's training or education in a program or course;

(b) an estimate of the probable length of time that symptoms will last;

(c) the usual course of recovery;

(d) the probable factors that are responsible for the symptoms the patient may be experiencing;

(e) appropriate self-management and pain management strategies.

(2) When treating a pain syndrome and a psychological or psychiatric condition, a health care practitioner must identify comorbid conditions, if applicable.

Note: Oversight is the responsibility of a practitioner to ensure treatment plans are in alignment with the treatment goals of the primary care provider(s). This may involve sharing of the assessment findings and treatment recommendations with the primary care provider, in accordance with the association's information sharing guidelines.

Changes to invoicing & reporting

As of April 1, 2019, ICBC is making the way you invoice for treatments and submit reports and requests more straightforward through a web-based form. Future invoicing will also require the need for a vendor number. More information about the new form, invoicing process and vendor number application will be made available in February. Visit our Invoicing and reporting page for more information on this process.


Effective April 1, 2019, the provincial government has updated the treatment fees that ICBC will cover for care and treatment after a crash. This has been outlined in the Insurance (Vehicle) Act and is highlighted in the table below.

Payment schedule

​Current state​April 1, 2019
​$94.50 per hour​$112.00 per hour


  • ICBC customers who choose to visit a health care practitioner that charges a higher rate than what ICBC funds under accident benefits (indicated above), will not be able to recover the user fees from ICBC for claims with a date of loss on or after April 1, 2019. This will mean that the patient is responsible for paying the user fee portion, which they may submit to their private health insurer for consideration of coverage.
  • Treatments are based on sessions provided and fees reflect fair market rate for a standard industry visit. Treatment frequency will be based on clinical recommendations and should reflect best practice. However, multiple sessions provided by the same discipline, on the same day, will not be funded.

Forms & templates

Additional resources will be coming soon.

Contact & support

For additional support and information, visit ICBC's changes to insurance page, which provides resources, communication materials and information to support you and your patients through the changes.

You may also complete our feedback form to forward general questions about treating ICBC customers, or to request additional information about any of the enhancements that ICBC is implementing, as part of the move to a care-based model.

Webinar recording

To help you navigate through the changes, a webinar for occupational therapists was hosted on Friday, March 15, 2019. This webinar covered fees, invoicing & reporting, contact & support, learning resources, scenarios, and had an open Q&A.

If you were unable to attend this session, you can listen to a recording of the webinar (registration required).