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​Support and resources

Are you providing treatment to patients injured in a car crash? Below are some helpful resources including the Healthcare Provider Invoicing and Reporting (HCPIR) application demonstration videos, an HCPIR checklist, and Health Care Inquiry Unit contact information to help you navigate the new processes with ICBC.

For physicians, the new ICBC reports have been integrated into several common Electronic Medical Record (EMR) solutions. You will find more information on this on the physicians page of the business partners site, in the changes to invoicing and reporting section.

In preparation of the changes that take effect April 1, 2019, ICBC conducted a webinar with each association group, covering the new invoicing and reporting process, patient scenarios and common Q&As. You will find the recordings on ICBC's practitioner page, in the webinar information section.

Healthcare provider invoicing and reporting  

Demo videos and job aids

To help you with using the Healthcare Provider Invoicing and Reporting (HCPIR) application, demonstration videos are available to walk you through each screen of the application from start to finish.

In addition, a job aid is available for your specific practitioner group which you can download and keep as a handy resource for quick reference.

Demo videos

Job aids by practitioner group

HCPIR checklist

To ensure you have everything that you need to fill out and submit the HCPIR application, we've created a comprehensive HCPIR checklist. You can download the Checklist as a helpful guide to complete your HCPIR application.

Support and contact information

On each practitioner page, you can find information about fees, pre-authorized treatments, and other information specific to your practitioner group. You can also visit ICBC's invoicing and reporting page for more information about obtaining your vendor number. 

A healthcare practitioner Q&A is available that covers some frequently asked questions and clarifications around the changes.

If you have any additional questions or to submit feedback, please complete the feedback form and you will receive a response within 10 business days.

Healthcare Inquiry Unit (HCIU)

If you want to speak to an ICBC representative, the Health Care Inquiry Unit (HCIU), a dedicated healthcare practitioner support line, will be available beginning April 1, 2019. The HCIU will assist you with questions relating to the vendor number application, treatment extensions, policies and processes. The contact number will be posted here on April 1.