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​Support and resources

Are you providing treatment to patients injured in a car crash? Below are some helpful resources including a Healthcare Provider Invoicing and Reporting (HCPIR) checklist and Health Care Inquiry Unit contact information to help you navigate the new processes with ICBC.

We're taking steps to ensure the health and safety of our customers, employees, and business partners. Find out more about our COVID-19 updates.

For physicians, the new ICBC reports have been integrated into several common Electronic Medical Record (EMR) solutions. You will find more information on this on the physicians page of the business partners site, in the changes to invoicing and reporting section.

In preparation of the changes that took effect April 1, 2019, ICBC conducted a webinar with each association group, covering the new invoicing and reporting process, patient scenarios and common Q&As. You will find the recordings on ICBC's health care provider pages, in the webinar information section.

Health Care Provider Invoicing and Reporting (HCPIR) resources

Our flowcharts on invoicing and reporting and treatment and discharge can help you navigate when to use HCPIR.

Job aids

A job aid is available for your specific health care provider group. You can download and keep it as a handy resource for quick reference.

HCPIR checklist

To ensure you have everything that you need to fill out and submit the HCPIR application, we've created a comprehensive HCPIR checklist. You can download the Checklist as a helpful guide to complete your HCPIR application.

Support and contact information

On each health care provider page, you can find information about fees, pre-authorized treatments, and other information specific to your provider group. You can also visit ICBC's vendor number page for more information about obtaining your vendor number. For information on invoicing for treatments and submitting reports, visit our invoicing and reporting page.

A health care provider Q&A is available that covers some frequently asked questions and clarifications around the changes.

Health Care Inquiry Unit (HCIU)

The HCIU is here to assist you with questions relating to the HCPIR application, vendor number application, treatment extensions, policies, and processes. If you have reviewed the site and its resources and still have questions or feedback about the site, contact us through our health care provider inquiry and feedback form or by phone. Please make sure to leave your name and phone number, and a detailed message on how we can support you.

  • Hours: Monday-Friday, 8:30am-4:00pm PST
  • Lower Mainland: 604-587-7150
  • Toll free: 1-888-717-7150

Due to the State of Emergency implemented by the B.C. Provincial Government, our response times may be longer than usual.

Reporting fraud tips

Do you believe someone is misinforming ICBC? Fraud - about a claim or any other aspect of ICBC - is an issue we take very seriously. Please call us on our confidential tips line or use our online form to report a fraud tip. All tips are anonymous.

Lower Mainland: 604-661-6844

B.C., Canada and the U.S. (toll-free): 1-800-661-6844