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​Disability advocacy organizations   

Are you a disability advocacy organization that offers programs and support to ICBC customers who have been injured in a car crash? Here are a few things you should know.

Our commitment to you

We are committed to working closely with disability advocacy organizations to ensure that we provide you with the information you need to effectively support our mutual clients. This page has been created to centralize information for disability advocacy organizations across the province.

We recognize that, as experts in your respective areas, you may identify opportunities to enhance our mutual customers' experience. As such, we are keen to offer an avenue for open communication to optimize the service we provide. 

In 2018, we began consulting with a subset of regional representatives from key disability advocacy organizations, and in 2019, we established the Disability Advocacy Advisory Group (DAAG). This group continues to consult with ICBC in our move towards a new care-based insurance model.

If you have a question about our programs or would like to provide feedback, you can complete the Feedback and Inquiry Form

Increased accident benefits for all

On January 1, 2018, ICBC made changes to the accident benefits that customers are entitled to if they have been injured in automobile crashes. In order to better support crash victims, the overall limit for medical care and recovery expenses doubled from $150,000 to $300,000. 

More treatment options

On April 1, 2019, ICBC expanded the list of types of treatments we fund for new and existing claims. Customers have access to an expanded list of health care providers; some of those have a set number of pre-approved treatments within the first 12 weeks following an accident, and health care providers are able to bill ICBC directly for these services.

Being in a crash can be stressful—your client’s recovery shouldn't be. We'll do everything we can to make sure they get the help and support they need. Visit our claims page for additional information on getting medical care and treatment after a crash.

More changes are coming in Spring 2021

ICBC and the Government of British Columbia have announced plans to introduce a new care-based insurance model in May 2021. This new way of doing automobile insurance is called Enhanced Care coverage.

Enhanced Care will build on the changes introduced in 2019 by providing dramatically more care and coverage for anyone injured in a crash regardless of fault. The new allowance for care and accident benefits will be at least up to $7.5 million—that's 24 times what's available today. As well as having access to Enhanced Accident Benefits, both B.C. residents and non-B.C. residents involved in vehicle crashes in B.C. are protected from being sued by injured parties. However, a non-B.C. resident's entitlement to Enhanced Accident Benefits may depend on their degree of responsibility for a crash. 

Separate from the improved Enhanced Care accident benefits, ICBC will pay substantially higher income replacement benefits. Wage loss benefits will be available for full-time, temporary and part-time earners who cannot continue working because of their injuries.

Injured people may also be eligible for other benefits, such as home care support, help returning to functional activity or work, or a new benefit called permanent impairment compensation. For people who are seriously injured the new allowance for care and recovery benefits means that ICBC will be able to fund prolonged or life-long care, unlike today where coverage may run out.

Check out our frequently asked questions for more information on what this means for disability advocacy organizations. You can visit to learn more about Enhanced Care coverage.

Further information about the enhancements, what is changing for your clients and helpful resources will be shared as we progress towards spring 2021.

Contact & support

If you have a question or would like to provide feedback related to our programs or policies, you can connect with us via the Feedback and Inquiry Form.