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​​​​​​​Invoicing and reporting

Are you providing treatment to patients injured in a car crash? ICBC is making the way you invoice for treatment and submit reports and requests simpler and more straightforward.​

Treatment plans

As of February 28, 2021, treatment plans are in effect. Read the Treatment Plan section below for more information.

ICBC Vendor Number

If you are new to ICBC, expanding your business, or need to update your business information, visit our vendor number page.

ICBC reserves the right, at its sole discretion, to withdraw, suspend or deny a vendor number:

  • If a health care provider is or becomes subject to practice restrictions, limits or conditions; or,
  • Pending the results of a misconduct investigation conducted by a regulatory body

Health Care Provider Invoicing and Reporting (HCPIR)

Launch the HCPIR application to submit invoices and reports for all treatments delivered on or after April 1, 2019. 

We've updated the HCPIR application to improve its usability. Please note: the claim number validation on the Service Provider / Payee information page may take a few minutes to load — do not refresh the page during loading.


Launch the HCPIR application

Important

Patients will have access to a set number of preauthorized treatments available within the first 12 weeks following, referred to as the early access treatment period. If a patient requires new or additional treatments beyond those 12 weeks, a treatment plan will be required.

​Are you a Clinic Management Software Solution Vendor?

ICBC has issued a discontinuance of MSP-Teleplan billing services for physiotherapists and chiropractors, effective April 1, 2019. The Healthcare Provider Invoicing and Reporting (HCPIR) application that is replacing MSP-Teleplan will be available to an expanded list of providers for the invoicing and related reporting of services under the Insurance (Vehicle) Regulation. This is a web form application and has not been designed with integration in mind. In the future, ICBC will be moving invoicing and reporting to an authenticated portal that may provide integration opportunities. If you would like to learn more, let us know in the feedback form

Invoicing

The following health care providers can submit invoices and reports through the Health Care Provider Invoicing and Reporting (HCPIR) application:

  • Acupuncturists
  • Chiropractors
  • Counsellors
  • Kinesiologists
  • Occupational therapists
  • Physiotherapists
  • Psychologists
  • Registered massage therapists

The HCPIR application is used to submit invoices and related expenses regarding treatment and patient care.  You can also submit medical documentation such as reports and clinical records. To use the HCPIR application, you will need an ICBC vendor number, your customer's claim number and an updated browser version.

The B.C. government recently announced amendments to the Insurance (Vehicle) Regulation, which establishes a 60-day time limit for submitting receipts for medical care or rehabilitation expenses to ICBC.

The new limit gives a reasonable amount of time to submit receipts, while ensuring ICBC receives the information it needs to accurately assess the severity of claims, provide additional support to injured people, as needed, and better forecast future costs. Exceptions may be allowed in cases where people cannot meet the deadline due to the nature of their injuries or other factors which would constitute a reasonable excuse.

More information about the new HCPIR form, including instructional how-to videos and job aids, are available on the Support and resources page.

The following browsers support the HCPIR application: Chrome (version 68 or newer), Safari (version 11 or newer), Internet Explorer (version 11 or newer), Edge (version 40 or newer), Firefox (version 61 or newer), Safari for iOS and Chrome for Android.

Note: For all health care providers (except physicians), MSP Teleplan will no longer be supported as an invoicing method for services administered on April 1, 2019 and onward.

These guidelines apply to all claims (double-alpha and single-alpha claim numbers).

For services administered prior to April 1, 2019, please refer to the section titled Services provided before April 1, 2019 and exception handling process below.

Reporting

If you've received a request for clinical records from ICBC, you can upload and submit your records using the HCPIR application.

To submit reports to ICBC, complete the applicable PDF report upload using the HCPIR application.

Note: It is important to discuss with your patient the purpose of the initial or reassessment report and ensure that you have received their consent to share the report with ICBC, consistent with your consent and information sharing guidelines. Please ensure reports or information is shared with ICBC only where patient consent has been granted or where requested under legislation. For more information, review our Patient consent considerations.

ICBC is not permitted to request any other reports, diagnostic test results, or clinical records without patient consent.

Initial assessment report

An initial assessment report details the diagnosis of the patient's injuries resulting from a motor vehicle accident and the recommended treatment plan. ICBC has combined the fee for assessment visits and reports for convenience. An initial assessment report is submitted to ICBC once a health care provider has formulated a diagnosis of their patients' injuries and should be completed in a reasonable amount of time from their initial visit.

Reassessment report

A reassessment report is completed upon request by ICBC, at or near 90 days after the patient's date of accident. It is provided to assess if a patient's rehabilitation and recovery is in line with their treatment plan, especially where a patient is not recovering as expected or additional barriers to recovery have been identified.

Treatment plan

​​A treatment plan will be required for patients who require new or additional treatments or interventions beyond the early access treatment period. Early access treatments are available within the first 12 weeks following a crash. Treatment plans focus on what functional outcomes health care providers anticipate patients to achieve with further treatment. Health care providers will be contacted by their preferred contact method with the status of their treatment plan.

Treatment plans will be expected to demonstrate the direct benefit that further treatment could have on the patient's recovery without the requirement for a physician's note. Treatment plans can be submitted through the Health Care Provider Portal or the Health Care Provider Invoicing and Reporting (HCPIR) application. ICBC will also accept Treatment Plans via email using a pre-populated PDF form, which is available in the Exception Handling section of this page. ​

You can also watch our video about how to submit a treatment plan

Services provided before April 1, 2019 and exception handling

For treatments and services administered before April 1, 2019, or to invoice for Claims Specialist-approved treatments that aren't identified as billable items in the HCPIR, complete our Health service provider invoice and submit per the following guidelines:

​Submission type​Send to​Guidelines
​Invoicing ​invoices@icbc.com
  • Only submit invoices 
  • Each invoice must be a separate PDF, with up to 20 invoices attached per email
  • Include the claim number, patient name and your ICBC vendor number
  • Do not send previously submitted invoices, as duplicate invoices will cause processing delays
​Reportingchiropractic@icbc.com
counsellors@icbc.com
kinesiologists@icbc.com
occupational.therapists@icbc.com
physiotherapists@icbc.com
psychologists@icbc.com
  • Only submit one report (max file size: 25 MB) per email
  • Include the claim number and patient name
  • Do not send password-protected files, dropbox links or zip files
​Treatment plans

chiropractic@icbc.com
counsellors@icbc.com
kinesiologists@icbc.com
occupational.therapists@icbc.com
physiotherapists@icbc.com
psychologists@icbc.com

​Only submit one treatment plan​ (max. file size: 25 MB) per email. PDF treatment plans for acupuncture and massage therapy can be submitted directly to the ICBC Claims contact.

These guidelines apply to all claims (double-alpha and single-alpha claim numbers).​

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