​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Vocational rehabilitation

Do you provide vocational rehabilitation services to customers injured in a car crash? Here are a few things you need to know.

ICBC may fund vocational rehabilitation services to assist customers when they are unable to return to their previous employment due to injuries sustained in a car accident.

Vendor account

To be eligible for direct billing, vocational rehabilitation service providers must meet and maintain the requirements to be an approved vend​or​.

To apply for a vendor number, please contact biproviderapp@icbc.com​ for an application package.

Ac​count updates

To change business information on your vendor account, such as an address, phone number or email, please follow the steps in ICBC vendor account updates​​.​​​

You can add a practitioner to a vendor account. Review the guidelines and requirements for ​applying to add practitioners ​to an existing vendor account​​​​.​

Invoicing and reporting

Vocational rehabilitation providers must submit reports to vocational.rehabilitation@icbc.com.

Invoices for services that are not associated with a report must be submitted using the vocational rehabilitation services invoice to invoices@icbc.com.

Templates

• Transferrable skills analysis report
  
• Vocational rehabilitation services invoice (to come)
  

Fees

Vocational services provided without the prior approval of ICBC may not be covered. In the case of a no-show, the service provider's no-show and cancellation policies should apply. ICBC will not pay for no-shows.

Note: ICBC does not reimburse travel or mileage costs.

Treatment guidelines

Vocational Rehabilitation professionals are expected to assess clients and determine their rehabilitation plans in accordance with the guidelines and practice standards of their college.