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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Invoicing and reporting

ICBC is making the way you invoice for treatment and submit reports and requests simpler and more straightforward.​​​​​

Changes to invoicing in 2023

A warning message will display if one or more treatments on an invoice do not fit within the approved volume of treatments or treatment end date. You will be able to bypass the message for a period of transition but going forward you will not be able to continue with your invoice submission unless a treatment plan is also attached. If you recently submitted a treatment plan but haven't received approval yet, you will be able to continue the submission.​

Your invoicing and reporting options

ICBC provides two online options to directly submit invoices, related expenses and documentation. Vendors with a vendor number may access both options.


​Health Care Provider ​​Portal

To log in, you'll need:

  • A vendor number, and
  • PIN
​ 
The Health Care Provider Portal will help you submit invoices quicker, and you'll have the ability to: 
  • ​Auto-populate customer information (e.g., customer name, PHN)
  • View the status of invoice submissions
  • View the status of your payments from ICBC
​
​If you do not have a PIN and would like one, please contact the HCIU to have a PIN provisioned to you.  
 

HCPIR Application​

To log in, you'll need: 

  • A vendor number

​​ Vendors with a vendor number may still choose to submit documentation through the HCPIR application. However, this option does not include the same features as the Health Care Provider Portal. 
 
Note: Entering your patient's PHN is optional; however, doing so will improve the timeliness of your payment by matching the submission to the correct patient in ICBC's claim system. ​​​

To improve payment timelines, ensure you are entering the patient's legal first name, legal last name and date of birth as displayed on their BC driver's licenc​e o​​​r BC Services Card.​​​​​​​​​​​​​​​

Need help?

Have a question or need to troubleshoot using the Portal? Get help with the Portal​.

Reports

If you've received a request for reports or clinical records from ICBC, you can upload and submit your records using the Health Care Provider Portal or HCPIR application.​

Note: It is important to discuss with your patient the purpose of the reports and request their consent to share the report with ICBC. For more information, review our patient consent considerations for physicians ​or health care providers.

​Manual billing and document submission

Health care providers with a vendor number may opt out of using the HCPIR or Health Care Provider Portal, or may need to invoice for ICBC claim representative approved treatments that cannot be submitted through these channels.​

Reports can be submitted to

Invoices can be submitted to invoices@​icbc.com. If your invoice format does not adhere to our guidelines, complete our Health service provider in​voice.

Treatment verification survey

To help keep insurance rates as affordable as possible, ICBC conducts voluntary customer surveys so we can verify that customers' health care treatments have been billed correctly to ICB​C. These surveys are a standard business pra​​ctice and aren't intended to imply any wrongdoing by anyone.​​