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​Get help with the portal

Accessing the Health Care Provider portal

If you are new to working with ICBC, apply for a vendor number.​

Logging on for the first time? You'll need your ICBC vendor number, your PIN provided by ICBC and the email address you want associated with your PIN.

Logging on again? You'll need your ICBC vendor number and PIN – no email address required.

Help with submitting reports, treatment plans or invoices

Our Contact us page​ provides resources and contact information.​​

Invoice and payment status

If you have submitted an invoice for payment through the portal, it will show one of five possible statuses:

  • Approved: Invoice is approved and payment is pending​
  • Completed: Payment has been issued
  • In Review: Invoice is pending review
  • Reversed: payment has been reversed
  • Rejected: Invoice has been rejected

If you're waiting for a payment from ICBC, it will show one of four possible statuses:

  • In progress: Payment has been requested
  • Issued: Payment has been issued
  • Reversed: Payment has been reversed
  • Rejected: Invoice has been rejected​

Changing your email address

If you want to change the email address associated with your vendor number or PIN, contact the Health Care Inquiry Unit, Monday to Friday, 8:30 a.m. to 4 p.m.:

  • Lower Mainland: 604-587-7150
  • Toll-free: 1-888-717-7150.

Your PIN

Vendors with an existing vendor number receive their first PIN from ICBC.

  • If you receive ICBC payments by direct deposit: ICBC will send your PIN to the email address associated with your direct deposit information
  • If you receive ICBC payments by cheque: ICBC will send your PIN to the mailing address associated with your vendor number

Lost, forgotten or expired PIN

If you've lost or forgotten your PIN, you can reset it online or contact our Health Care Inquiry Unit.

If your last portal login was more than six months ago, your PIN may be expired and you'll be unable to access the portal. Contact the Heath Care Inquiry Unit to activate a new PIN.

For added security, ICBC will reset all PINs twice a year, in April and October.

Find more information about PIN security at Managing your ICBC portal PIN.​

Unauthorized PIN access

You are responsible for ensuring that only authorized staff use the PIN. ​If you think someone has accessed your PIN and used it without your knowledge and consent, contact the Health Care Inquiry Unit immediately.

You can also reset your PIN online and view your login activity (login required) if you suspect misuse of your PIN.

For your security, three failed login attempts will lock you out of the portal. Subsequent attempts will extend the lockout period. Please try logging in again after the lockout period has passed.

If you require urgent access, contact our Health Care Inquiry Unit.​​

​ ​Kaspersky anti-virus software users​

Vendors with Kaspersky anti-virus software installed may have issues loading the portal or the HCPIR application.

This is likely due to an “inject script” setting enabled on the software. Disabling this setting in Kasperky should resolve the issue.

How to disable the inject script setting.

1. In the Settings menu, go to Network settings.

2. Under Traffic processing, de-select “Inject script into web traffic to interact with web pages”.

3. Click Save.

Once disabled, open a new browser tab to access the portal or HCPIR.

You can re-enable this setting once you have finished using the portal or HCPIR.​​